Boston, MA (PRWEB) December 13, 2012
Qualfon, a leading business process outsourcing (BPO) and call center service provider, announces the appointment of Jack Magee as Executive Vice President of Client Relations and Strategy.
Mr. Magee recently joined Qualfon and is part of the executive leadership team and is responsible for the success, satisfaction, and growth of customers, including the overall retention and growth of the existing customer base as well as implementation of effective and efficient operations.
“Jack has a proven track record of driving operational performance and building great solutions for clients, and ensuring high-quality delivery,” said Bob Dechant, Chief Sales and Marketing Officer, Qualfon. “At Qualfon, we view the satisfaction of our clients as a critical component of the company’s success. We’re pleased at the opportunity to have someone with Jack’s industry expertise leading the management of client relationships and ensuring high-quality site operations.”
Jack Magee is an international BPO executive who co-founded and was part of the management team that sold ICT Group Inc.; a $425 million global provider of call handling and BPO solutions with 20,000 professionals across 36 facilities in 10 countries serving markets in the US, Canada, Mexico, United Kingdom and Australia. He has over 30 years of experience and has successfully positioned companies as top BPO service providers through solid sales relationships, excellent client support and consistent operational excellence.
“As I’ve learned from many years in the BPO industry, making operations run smoothly and ensuring a great customer experience is vitally important to our customers,” said Jack Magee, Executive Vice President of Client Relations and Strategy, Qualfon. “Qualfon has a great reputation for quality operations, and I’m excited to share my perspective and ideas with this strong team.”
Qualfon has a strong track record of customer care growth and operational leadership. It has been servicing our BPO clients since our founding in 1996, and today, we have more than 10,000 call center agents servicing our International base of clients. Qualfon operates in the Philippines, Guyana, Mexico and Costa Rica and will soon launch operations in the USA.
Qualfon has a values centered culture focused on our people and in return our people provide us with outstanding tenure. This tenure helps us achieve great performance and our low turnover helps keep our prices very competitive. http://www.qualfon.com