Arbor Financial Group Hires Lena Martinez as Customer Service Manager

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Industry specialist Lena Martinez has joined Arbor Financial Group as Customer Service Manager.

Arbor Financial Group announced today that industry specialist Lena Martinez has joined the company as its Customer Service Manager. She fills the role left by Tim Becwar who has moved on to become a loan officer.

Martinez brings over 17 years of mortgage and management experience to our team. Prior to joining Arbor Financial Group, Martinez was VP of Processing for Costco’s in-house lender.

“Lena prides herself on providing great customer service to both internal and external customers. Additionally, Lena will be using her management experience to help make our loan submission process flow smoother and standardize the customer experience. We are excited to have her on board and look forward to her streamlining our processes” Ryan O’Kane – Principle of Arbor Financial Group.

“I am excited to work with such a knowledgeable Team that has the expertise to streamline the loan process to provide our clients with the customer service they deserve,” Martinez stated. “It’s a highly satisfying feeling when you can help customize your clients experience and have a Team that supports relationship building for years to come”.

About Arbor Financial Group

Arbor Financial Group provides personalized mortgage, real estate, and insurance services. With a combined thirty years in the lending and insurance industries, Arbor Financial Group is recognized as a solutions-oriented firm known for creative strategies, personable service, and driven representatives. Arbor Financial Group is headquartered in Tustin, CA. For more information visit, http://www.arborfg.com.

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Bridget Gleason
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