(PRWEB) December 17, 2012
Custom Contact is a new business opening a center in Las Vegas to provide custom Business Processing Outsourcing (BPO) applications to the hospitality-entertainment-gaming industry and envisions providing upwards of 200-plus local jobs in Las Vegas.
At last, BPO is much more than operating reservations centers, which have been around for the last 15 years. Think INCLUSIVE – Custom Contact can manage “all aspects” of gaming, entertainment and hospitality businesses including: administration, guest and casino host services, sales and marketing, promotions and special events, food and beverage, IT help desks, back and front of the house, entertainment, etc.
Custom Contact is a minority-owned company founded by industry experts: Ed Crispell, owner/partner and former vice president-general manager with Imperial Palace Hotel & Casino and Harrah’s Entertainment, now known as Caesars Entertainment; Vicki Crowder, owner/majority shareholder and president with Custom TeleConnect Inc.; and Michael Curry, vice president of sales and marketing and tech sector management professional with notable clients such as E*Trade, eBay, PayPal Cisco and Avaya. Combined Crispell, Crowder and Curry have more than 60 years relevant industry experience.
Regardless of the size of the campaign or company, Custom Contact offers unique personalized service, technology competency and qualified agents to make a company’s campaign a huge success. Articulate and timely communication protocol with clients, customers and guests is today’s ammunition for competing and assuring impressive bottom line results.
Advantages to outsourcing key business processes to Custom Contact are labor savings, paying your outside team member on results and not hours worked, and the ability to operationalize critical processes that return positive results in a consistent manner while delivering key performance indicators and trending analytics.
With customer service being a key factor in the hospitality, entertainment and gaming industry, Custom Contact can keep in touch with clients, customers, guests and casino players on an immediate basis in their language providing multiple communication applications including SMS/Text, voice, email and web chat for solutions on a case-by-case situation.
Imagine as a hotelier or casino host talking to your guest using their preferred method and language from the time they book a room to the moment they enter the front door of your property. They will feel special and the company can help guide their choices from dining and entertainment, to joining a player’s club and receiving special promotional offers. Custom Contact can assist with language barriers that heavily impact the global hospitality, entertainment and gaming industry.