Replystr provides customers an easy way to ask questions and seek help via text message.
Austin, TX (PRWEB) December 15, 2012
Decades ago, 1-800 numbers revolutionized customer support by giving customers an easy way to ask questions and seek help.
Today Replystr is poised to reinvent that channel of communication and be the new 1-800 number for customer support. Replystr is an SMS feedback system that allows customers to easily text in their comments, questions or suggestions from their mobile phones. Messages are transmitted to businesses immediately and in most cases while the customer is still on company premises.
Users of the Replystr platform can then respond to the customers in real time. It’s the fast, smart and simple way to engage with customers and solve their problems.
Timothy Ngo, founder of Ambistar Ventrures said, "Small and Medium sized businesses are not getting critical information about their operations fast enough. Some owners rely on employees to feed them operational status information. However, the information that passes through employees can be delayed, filtered and inaccurate."
Companies using Replystr for support and feedback are seeing a clear increase in customer satisfaction. They are also gaining real time access to information that can help with operations and improve service to their customers.
With Replystr implemented, companies will:
- Improve profitability through better business operations
- Increase customers’ lifetime value by reducing churn and increasing repeat business
- Adopt a customer-centric communication channel people will be happy to engage with.
- Reduce instances of negative reviews on rating and review websites
Why is using Replystr so critical? If customers are feeling anger or disappointment in a product or service, they will likely turn to places like Yelp, Twitter or Facebook to vent their frustration. When this happens, that business' profile or reputation can take a massive hit.
With Replystr, managers can intervene and provide these customers an alternative communication channel that links directly to problem solvers within the company. The company can then respond swiftly to help them which will reduce customer churn and increase long-term customer lifetime value.
Replystr is easy to implement and plans start as low as $25 per month. If you would like to find out more about Replystr please visit http://www.replystr.com or email Replystr at info (at) myreplystr (dot) com.