Take live travel information on the go this winter and New Year with National Rail Enquiries

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As busy travellers head home during December, accessing up-to-the-minute information about train journeys could prove useful, especially during Christmas and the New Year. National Rail Enquiries is one of Britain’s most popular travel websites, handling more than two million enquiries each weekday, and now offers a range of mobile tools that provide live travel information about train arrivals and departures which can be accessed while on the move.

“Web-connected smartphones provide multiple ways for people to get the information they need, in the way that suits them” says Jason Durk, Head of Customer Information. “Our apps, social networks and mobile websites all provide help to customers."

The National Rail Enquiries app: currently available for iOS and Android operating systems, the official app is complimentary to download from iTunes or Google Play and includes a journey planner with real time information about train departures, push notifications, a ‘Wake me up alarm’ and a helpful ‘Get me Home’ function which uses geolocation technology - vital in showing customers the quickest way home in the winter. It even continues to work in low signal areas. The app has proved very popular already, with more than two million downloads registered during its first six months of availability.

The mobile website: The National Rail Enquiries mobile website provides travellers with all the speedy information they need to plan journeys using their smartphone. Like the app, the mobile website returns real time information about any delays. Customers can visit the usual site address and they will be switched automatically to the mobile-friendly site.

Alerts by Email, Twitter message or SMS: Passengers can create alerts for their journeys, and if National Rail Enquires is aware that specific trains are running late by five minutes or more-or are cancelled- the alert will automatically contact them by email, direct Twitter message or SMS. Passengers can manage all their alerts by registering for free with National Rail Enquiries.

Twitter: @nationalrailenq: National Rail Enquiries provides dedicated Twitter accounts for all of the train companies and instantly posts news of disruption on any line. It’s manned by members of staff who can provide answers to questions 24 hours a day, 7 days a week.

Facebook.com/nationalrailenq: National Rail Enquiries Facebook page provides updates about new services. NRE’s information team aims to offer prompt answers to passengers’ questions within office hours.

With a variety of ways to access the most relevant information during Christmas travel, National Rail Enquiries has got all platforms covered - helping customers get home during winter’s short daylight hours.

For a really convenient service, registering with National Rail Enquiries helps customers access all meaningful information and saved details - taking some of the hassle out of train travel during winter months.


Notes to editors
The ad-display on the complimentary version and the £4.99 charge for the in-app upgrade to the ad-free version contributes towards the costs National Rail Enquiries incurs in collecting and processing the real-time running data and the costs of developing and maintaining the Darwin real time system.

NRE has recently developed a TV app for Samsung, LG and Phillips TVs.

NRE is part of the ATOC family of companies the app can be downloaded from the App Store by following the link http://itunes.apple.com/gb/app/national-rail-enquiries/id519094154?mt=8
The app can be downloaded from Google Play by following the link https://play.google.com/store/apps/details?id=uk.co.nationalrail.google.

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Karen Danson
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