As Holiday Shopping Season Enters Home Stretch, STELLAService Recognizes Leading Internet Retailers For Outstanding Customer Service

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Sheplers, JustFab, Chewy, Coastal.com, and PacSun among retailers now displaying industry seal that has been proven to drive sales and performance

During the busy holiday shopping season when the customer experience is critical, multi-million dollar retailers like Sheplers, JustFab, Chewy, Coastal.com, and PacSun are dedicating valuable space on their Web pages to display the STELLAService Seal for outstanding customer service.

These companies join the ranks of more than 700 leading Internet retailers, including 1800Flowers.com, Gilt.com and Zappos.com, now displaying the trustmark which has been proven to increase key performance indicators.

Dedicated to helping consumers make more informed online shopping decisions, STELLAService is the first and only independent provider of customer service ratings for online retailers. The company leverages a nationwide network of full-time mystery shoppers to evaluate each site undercover, ensuring findings that are unbiased and true to the shopping experience. Based in New York City, the company also publishes STELLA Benchmarks, the first-ever monthly ranking of the best performing customer service providers in the nation, as well as reports and other research to help companies worldwide improve their service.

Confirming that excellent customer service can translate directly into increased performance, many leading retailers displaying the STELLAService seal, including GNC.com, Wayfair.com, and 1800Contacts.com, have experienced either higher sales or lower abandonment rates. Success stories from retailers displaying the STELLAService Seal are at: business.stellaservice.com/resources.

“As retailers enter the home stretch for the critical holiday shopping season, we are pleased to recognize these leaders who excel at providing their customers with superior service,” said Jordy Leiser, CEO and co-founder of STELLAService. “The STELLAService Seal assures shoppers during the holidays and year-round that they can count on these retailers for a quality online shopping experience.”

“It feels great to be validated by a trusted third party like STELLAService,” said Aaron Magness, Vice President of Marketing at Coastal.com. “When you’re disrupting an established industry and changing the way people buy eyewear, customer service and experience is more important than anything else. We’re happy to display the seal with pride!”

About STELLAService
Dedicated to helping consumers make more informed online shopping decisions, STELLAService is the first and only independent provider of customer service ratings for online retailers. The company leverages a nationwide network of full-time mystery shoppers to evaluate each site undercover, ensuring findings that are unbiased and true to the shopping experience. Based in New York City, the company also publishes reports and other research to help companies worldwide improve their service operations.

STELLAService has been profiled in Advertising Age (“STELLAService strives to give e-tailers credibility”) and its data has been featured in outlets such as Time, SmartMoney, Consumerist, and CNN. Based in New York City, the company also publishes reports and other research to help companies worldwide improve their service operations. For more information, visit STELLAService.com. Follow us on Twitter at @STELLAService. Like us on Facebook at facebook.com/STELLAService.

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Jenny Chang
PKPR
212-627-8098
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Alisa Finkelstein
PKPR
212-627-8098
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