“If you are frustrated with your company's customer satisfaction measurement program, disappointed in the lack of progress in improving customer retention, this book is for you," says Miner.
Woodstock, ON (PRWEB) December 17, 2012
Author Anne Miner shares her journey, from customer satisfaction to customer retention; along the way she debunks customer satisfaction mythology including the belief that customer satisfaction is a necessary condition for customer retention.
Anne is a recognized expert when it comes to customer satisfaction measurement with more than 25 years experience in the Customer Care and Retention Industry.
“If you are frustrated with your company's customer satisfaction measurement program, disappointed in the lack of progress in improving customer retention, this book is for you. You will learn the three critical factors that play into customer retention, how to detect customers who are truly at risk and how to build competitor resistant customer relationships.” says Miner. “
This year Anne’s company, The Dunvegan Group celebrates their 25th Anniversary. This book was written and published as one of the celebratory actions Anne and her company participated in throughout the year. In 2007, to commemorate the company’s 20th Anniversary, Miner authored her first book, “Measuring Up! A Guide to Success with Customer Satisfaction.”
Anne Miner is the founder and President of The Dunvegan Group Ltd., customer care and retention specialists who help companies grow by building strong, competitor resistant customer relationships. She is an entrepreneur, a visionary leader and an acknowledged expert in the field of customer care and retention.
Anne is a certified trainer of the Platinum Rule®, and she has successfully integrated its philosophy into her own organization to help build strong bonds with employees and clients alike.
Anne Miner has consulted to such major corporations as Ryder, Pitney Bowes Management Services and Trailer Wizards Ltd.
For more information on Anne Miner and The Dunvegan Group Ltd. please visit http://www.dunvegan.ca