Facebook Testing Customer Service Chat For Small Businesses

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According to an AllFacebook report Facebook has been quietly testing a chat option for Page Administrators to connect with the Facebook Customer Service team to get answers on different advertising questions. Samuel Junghenn founder of Web Marketing Agency Think Big Online says this is a positive move forward for Facebook.

One of the biggest complaints I hear from business owners is how it’s difficult to keep up with the changes and work out what’s working for them. This integrated customer service chat option should really help quell that issue

According to an AllFacebook report Facebook has been quietly testing a chat option for Page Administrators to connect with the Facebook Customer Service team to get answers on different advertising questions. Samuel Junghenn founder of Web Marketing Agency Think Big Online says this is a positive move forward for Facebook.

“One of the big problems small business owners had in the early days with Google Adwords was getting in touch with someone who knew and understood the platform. Facebook really is showing that it cares about it’s advertisers by taking this next step and opening up a direct line of communication,” said Mr Junghenn.

Recently Facebook has introduced a number of new advertising initiatives and it could be confusing as a business owner trying to understand each initiative and how to use it effectively.

Facebook’s test of using a salesforce driven chat service with their advertising customers to enhance the advertiser experience is one giant leap forward in making the platform more viable for small businesses.

“One of the biggest complaints I hear from business owners is how it’s difficult to keep up with the changes and work out what’s working for them. This integrated customer service chat option should really help quell that issue,” said Mr Junghenn

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Alisa Phanchalad