Track, Manage, and Report Time with a New Zendesk App from MPA

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TymeShift bridges the gap between Zendesk's customer support system and TSheet'stime management solution.

TymeShift - Powered by TSheets
It was critical for us to have rock solid time tracking in Zendesk.

Service providers often struggle with time tracking and billing. For owners and managers using Zendesk’s help desk system, the TymeShift app helps agents to effortlessly track time directly against tickets. Team members seamlessly clock in and out of tickets without leaving the help desk.

TymeShift is powered by TSheets reporting and management features, making it simple to track, manage, and report time. Managers can improve payroll, billing, and project oversight behind the scenes with the full capabilities of TSheets.

TymeShift’s tight integration between Zendesk and TSheets makes installation and setup simple. The new app was designed by MPA, a technology development company based in the midwest USA. “It was critical for us to have rock solid time tracking in Zendesk. We couldn’t find a good solution, and discovered other small business owners felt the same frustration. So we decided to build the solution ourselves. We are confident it can help other companies as much as it did ours,” commented David Birchmier, CEO of MPA.

“We think this new app can help agents stay focused, managers capture more billable hours, and improve business project management all around, so everyone has a clear view of how time is spent,” says Matt Rissell, TSheets CEO.

Learn more about TymeShift in less than a minute.

About MPA
MPA is the leading provider of customer focused technology solutions in Southern Iowa. Founded in 2003, MPA serves over 1,500 customers throughout the Midwest. Small business owners rely upon MPA to seamlessly integrate technology in their business processes, saving time and money. Learn more at

About TSheets
TSheets is a fast-paced time tracking technology firm with over 2,000 customers in 30 different countries that provides time tracking software to increase the mobility and flexibility of tracking, managing, and reporting employee time. Learn more at

About Zendesk
Zendesk is the leading provider of proven, cloud-based customer service software. For growing organizations, Zendesk is the fastest way to enable great customer service. More than 20,000 Zendesk customers, including Gilt Groupe, Box, and Disney, trust Zendesk with their most valuable assets: their customers, partners, and employees. Founded in 2007, Zendesk is funded by Charles River Ventures, Benchmark Capital, Goldman Sachs, GGV Capital, Index Ventures, Matrix Partners, and Redpoint Ventures. Learn more at

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David Birchmier, CEO
202 S Madison St
Bloomfield, IA 52537

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