Twilio Integration in our software allows a business to buy local telephone numbers and assign them to salespeople. When a salesperson leaves, the number can be assigned to the new salesperson,” resulting in a better customer experience.
Nashville, Tennessee (PRWEB) December 27, 2012
CallProof developer of a mobile sales activity management/CRM solution for sales teams, today announced integration with Twilio. The integration provides CallProof clients with the ability to track, record, and route sales calls. The phone call is free for users (it uses Voice over Internet Protocol or VoIP), and is very low cost to businesses.
“Twilio Integration in our software allows a business to buy local telephone numbers and assign them to salespeople. When a salesperson leaves, the number can be assigned to the new salesperson,” resulting in a better customer experience, said CallProof CEO Robert Hartline.
There are three benefits to using a custom phone number from CallProof, powered by Twilio:
1. Retain ownership of phone numbers.
Use a Twilio number on business cards, email signatures, and marketing brochures (see our blog post titled When Bring Your Own Device goes BAD) to retain ownership of phone numbers given to customers. When a clients or prospect calls that number the call can be routed to the salesperson’s cell phone (or any phone number). When employees leave a company, email usually gets forwarded, but phone numbers are not. Having one phone number reduces the risk of losing sales when a salesperson changes jobs. New salespeople can see a history of calls from a customer (customer histories are stored for up to a year).
2. Record “click-to-call” phone calls from mobile phones or online.
With Twilio integration, there are more options for recording phone calls. Now record phone calls that come from a “click-to-call” option on mobile phones or website. These type of calls can also be tracked and recorded. Additionally, the business can choose what phone number shows up on the customer’s caller ID.
3. Track the success of marketing campaigns.
Businesses can purchase a Twilio number to track the success of a marketing campaign. Example: the company sends out a newsletter with a promotional offer, which asks customers to "call this number for this deal." The phone number can also be used in advertising such as newspaper ads, radio ads or Google ads. When people call a number, CallProof keeps track of that data from first contact to sale. This gives a clear picture of the how many sales came from a particular campaign.
In addition, management can log in to review calls, easily reassign an account to another salesperson, or use calls for training purposes. Anyone with access can log in and get stats such as total calls to a particular number, during a particular time frame. This makes it possible to see which marketing efforts are working. “The real power is seeing what marketing efforts actually drive sales. You can see how much revenue was generated from a particular marketing effort. ” said Hartline.
See http://www.CallProof.com for pricing and introductory video.
Call Proof is a relationship management app that allows owners and sales managers a simple way to see sales activities with very little input from sales staff. Typically salespeople resist CRM systems and simply don’t use them, making them ineffective. CallProof automates face to face appointment reporting and call reporting into a simple mobile reporting system. Using the app, managers can know in real time know which salespeople are doing the right activities to be successful.
CallProof is available on iPhone and Android. No contract is required and customers get an activity coach to help them fine tune their sales efforts.
Schedule a free demo or sign up to find out how CallProof mobile lead tracking software can improve sales with less effort at http://www.CallProof.com.