Homecare California Selects VideoCare Touch-Screen Systems to Bring Senior Clients and Caregivers Closer

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Innovative, user-friendly system helps seniors maintain their independence and social connections.

Home Healthcare Solution
VideoCare gives me an emotional connection with my mom that I don’t have over the phone

Homecare California has announced it is expanding its care offerings with the new VideoCare touch-screen system. The VideoCare system uses a single touch to activate a two-way video connection between care recipients and their families, professional caregivers, and friends– wherever they are, and without the need for a keyboard, mouse, or any technical skill. VideoCare also allows caregivers and family members to send pictures, videos, or web content to the care recipient during a face-to-face call. Automated reminders can be programmed into VideoCare to keep seniors on a medication schedule or remind them about activities of daily living. The system can also be connected to wireless medical devices such as blood pressure units or weight scales.

“VideoCare is a huge complement to our traditional in-home care giving services that allows us to connect with our clients and their families much more frequently,” says Greg Hartwell, founder and CEO of Homecare California, a family-owned home care company that serves San Mateo and Santa Clara, CA county residents. “Social connection is perhaps the most important factor in keeping seniors mentally and physically healthy. Our clients and their families can now share their lives in ways that were never feasible before. It’s like magic to our elderly clients."

One of Homecare California’s clients is Jean, a 91-year-old woman who lives by herself in the Los Altos, CA residence that she has called home for several decades. Jean’s daughter, Francie, has Homecare California caregivers visit her mom three days a week in person, but she was concerned about the times a caregiver or family member could not be there. Homecare California installed a VideoCare system in Jean’s home, and now both their Care Manager and Francie can check on her every day. Jean now frequently video chats with her remote children and grandchildren. She can even receive instant photo messages, something that her family never thought their technology-phobic loved one would ever be able to do.

“VideoCare gives me an emotional connection with my mom that I don’t have over the phone,” says Francie. Jean’s VideoCare system is set up in a central room in her home so that when Francie calls or sends a message to remind her mom about things like meals and medication, Jean can hear it. Even Jean’s grandson is getting connected, sending her instant photos from his iPhone that she can see using her VideoCare system. Jean says she likes the VideoCare system because it provides an emotional uplift and makes her interactions with others “more real.”

All management of the VideoCare system is handled remotely by care managers and family members through a secure web portal. Different parties can be given different permissions to access a client's system. For example, a home care nurse might have access to set the medication schedule, while the family can choose which photos and videos to share. Care-delivery businesses can track calls made by their staff, ensuring that quality of service goals are met.

VideoCare is designed to be a user-friendly solution for the millions of seniors who do not use devices such as smart phones and computers to connect. Statistics indicate that nearly 72 percent of those over age 75 are not using these types of technology. That is why Homecare California owner Greg Hartwell sees VideoCare as a valuable tool for home care. It gives family members like Francie another way to be engaged in their parents’ care, and it can minimize the isolation that many seniors experience.

For more information on the VideoCare system and VideoCare, Inc., visit http://www.videocare.com, call (650) 933-5150, or email info(at)videocare(dot)com.

About Homecare California

Founded by Lisa and Greg Hartwell, long-time Bay Area residents, Homecare California is a local, family-owned, full-service home care organization serving the residents of San Mateo and Santa Clara, CA counties. Homecare California is accredited as a Certified Home Care Aide Organization by the California Association for Health Services at Home. For more information about Homecare California, visit http://www.homecare-california.com/.

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David Trescot
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