These white papers are a distillation of lessons learned over a decade. They provide practical answers and a “how to” approach to overcoming all the challenges of purchasing new software, said Ron Avignone, founder of Giva, Inc.
Santa Clara, CA (PRWEB) December 21, 2012
Giva® reduces the complexity of the software purchase process with its new series of complimentary vendor-independent white papers. These white papers inform and educate professionals such as CFOs, CIOs, VPs and Directors of Customer Service and Information Technology.
Customers interested in purchasing IT help desk or customer service cloud software encounter a myriad of problems and obstacles during the purchase process. Giva’s white papers build a foundation of understanding including all the internal issues to consider and well as the external process of engaging with vendors.
These white papers provide practical “how to” advice to assist in becoming a more informed buyer. With the tools provided, companies can make a more rigorous and objective comparison of vendors based upon a prioritized list of feature requirements. The white papers also provide education on how to lead the vendor qualification process with expertise and confidence. Effectively coaching a team on how to shortlist the right vendors for a rigorous vetting process is also discussed as well as insights about how to negotiate a better license agreement. The white papers help avoid mistakes that even the most experienced professionals make that cost a lot of time and money. Evaluation teams and senior executives making important business decisions can now approach the purchase of IT help desk and customer service cloud software in a much more rigorous and analytical manner.
This white paper series is now available for download:
- Do Check Signers Have Significant Pain?
- Are Funds Approved and Set Aside?
- Learn Latest Help Desk and Customer Best Practices
- Determine Problems with the Current Call Tracking System
- Document Feature Needs/Requirements
- Ask Vendors Tough Questions Early and Often
- Compare Total Cost of Ownership of All Vendors
- Key License Agreement Terms
"Giva has literally worked with thousands of IT and customer service professionals since 1999”, said Ron Avignone, founder of Giva, Inc. “We listened to many companies struggle with the purchase process and they asked us for our help. These white papers are a distillation of lessons learned over a decade. They provide practical answers and a “how to” approach to overcoming all the challenges of purchasing new software.”
Founded in 1999, Giva was among the first companies to provide a suite of applications specifically architected for the public cloud. Now, with over a decade of refinements including thousands of enhancements, the Giva Service Management™ Suite is the most customer feedback driven cloud computing suite for the ITIL Help Desk, Customer Service/Call Center and Service Desk. Visual reporting, management dashboards and a radically intuitive service request design, make the Giva Service Management™ Suite highly differentiated from all other solutions. Customizations are all point and click with no programming or consulting necessary so Giva delivers a substantially lower total cost of ownership solution. Giva is a private company headquartered in Santa Clara, California serving delighted customers worldwide. For more information, please visit givainc.com.