Seattle, WA (PRWEB) December 26, 2012
ShinyReputation.com released their insight, on the growing onslaught of negative Yelp reviews influencing business growth, and has provided tips and opportunities a company can participate in, in order to keep that one star review, from ruining a business.
In an article, just released by Time.com, a former chef slams user review sites like Yelp, on the openness they provide to uninformed patrons by allowing the users to write uneven reviews. Uneven reviews, which in the end can tarnish a good business’s reputation. Now while the article’s main focus was on the restaurants, Shiny Reputation feels these type of actions can also affect businesses outside of the food industry.
It was said, that an increase of one star could easily increase a business’s revenue 5 to 9 % and that something as simple as four “bad” reviews can destroy a business’s reputation. Shiny Reputation has provided a list of tips, to help circumvent this problem.
- Proactively respond to negative reviews by offering an apology, and incentive to prove customer loyalty.
- Sign up for server monitoring services. It allows an owner stay ahead of issues that may affect a patron to the business' website.
- Monitor your server, by allocating a specific amount of time per day to check the reports from the IT department
Should a business prefer more advanced tips, Shiny Reputation can offer training opportunities for all size businesses.
Times was originally created in 1923, as a way to tell news to people, by the average person. It has now become the worlds largest circulation of weekly news.
ShinyReputation.com commented today on an article published by the Times, on the issues review sites like Yelp are causing for unsuspecting business, and provided tips, to help business fight this growing problem.
ShinyReputation.com is a website dedicated to informing and providing opportunities for businesses’ to gain knowledge on influencing and improving their Yelp ratings. We provide tips for all levels, whether it be for beginners or a more advanced group.