Help Desk Software Announces Their Exclusive Offer of Their Premium Product to Veteran-Owned Businesses

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Help Desk Software is offering Help Desk Premier, its premium customer help desk product, at no charge for up to three months to Veteran-owned businesses throughout 2013.

Help Desk Software

The offer is open to any business that is a verifiable, registered veteran-owned or service-disabled veteran-owned business.

Help Desk Software has recently announced that it will make its Help Desk Premier product available to Veteran-owned businesses for free for three months throughout 2013. The offering includes a perpetual license to the product that is not limited by the number of users or features offered. The offer is open to any business that is a verifiable, registered veteran-owned or service-disabled veteran-owned business.

This offering from Help Desk Software is the latest in a number of promotional offerings made to special interest institutions. In 2012, Help Desk Software extended a similar offer to educational institutions.

Help Desk Premier is a customer service software to help customers and help desk agents. The program optimizes help desk management through a variety of customizable features designed to improve the customer service process from the initiation of a new ticket all the way through resolution. Some of the features include the following:

Ticket Management—This features is designed to ensure that requests will never fall through the cracks. Throughout the resolution process, customer service reps and customers are both kept updated about the status of the ticket.

Knowledge Base—This feature includes a searchable database of information compiled to help customer service agents when customers ask them questions that they don’t know the answer to. The knowledge base feature of the product can be customized and improved to include new information.

Convert Emails to Tickets—This feature automatically sorts through emails and converts email requests to electronic tickets automatically.

To qualify for the free three month software offering, businesses must present proof of being a registered veteran-owned or service disabled veteran-owned business. They must take delivery of, and register their copy of Help Desk Premier by March 31, 2013.

Founded by an innovative team of individuals with over 30 years of proven success in delivering superior customer support solutions, offers an ideal help desk management program for organizations of all sizes. They apply a contemporary approach that effectively and quickly handles customer interactions. The help desk management programs allow businesses to manage help tickets with a secure and simple interface that is loaded with dynamic features to give customers exceptional support that will increase loyalty, improve client happiness and provide valuable assistance for help desk centers.

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Eric Mullen
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