(PRWEB) February 01, 2012
C3 Touch Solutions releases new simple and affordable software to help companies manage customer comments, complaints and compliments. This hosted product connects to an organization’s social media pages, including Twitter and Facebook.
This new SaaS solution is fully touch screen operational (PC’s too) and offers a customer database supported by a dynamic Feedback Tree. Today’s consumers expect companies to communicate efficiently and through many different channels. In addition, consumers expect companies to learn from their feedback and improve. Now with C3 Touch, a local flower shop or a national food chain can raise the current level of customer service that is expected by consumers.
Roy Kingsley, the founder and CEO of C3 Touch Solutions develop this product in response to the challenges that organizations now face with customers using social media as a communication platform. “C3 Touch helps customers communicate their comments, complaints and compliments using Facebook, Twitter, website forms, and email” said Kingsley. “Our technology helps to collect and collate what your customers are saying so that you can have a quick response. Our ultimate aim is to help organizations ‘love their customers’ by offering unparalleled responsiveness.”
Extensive reporting and charting allows organizations to track trends using colorful graphics that highlight important information. In addition to using this feedback for continuous improvement, organizations will benefit from knowing what communication channels customers are choosing to voice their opinions.
“The world of customer service is changing” said Michael Herzog of C3 Touch Solutions. “Organizations can no longer afford to ignore social media channels. Those who connect with their customers via social media have an inherent advantage in this market. C3 Touch automates this process and streamlines overall customer service.”
About C3 Touch Solutions
C3 Touch Solutions is a customer service software company. It emerged from a 40 year old software firm with a vision to make an outstanding customer service software available on the internet as a hosted SaaS solution. They use the latest technology to develop easy to use and affordable products that enable companies to communicate with their customers in meaningful ways. More information can be found at their website - http://www.c3touch.com