In the Era of Accountable Care, What’s Your Healthcare Call Center IQ?

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That question is addressed by HealthLine Systems’ new Call Center IQ Quiz.

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Whether or not your organization deploys an official ACO, is your call center positioned NOW for competitive advantage or competitive disadvantage?

HealthLine Systems, Inc. announces the release of their new Call Center IQ Quiz. It is designed to help healthcare organizations strengthen their competitive advantage in the era of accountable care.

  • Official ACO or not, is the call center positioned NOW for competitive advantage?
  • What are immediate opportunities to strengthen the call center’s role in supporting Accountable Care priorities?
  • How can Call Center IQ be improved?

The quiz and score are available quickly — in less than 5 minutes.
Click here:

The Healthcare Call Center IQ Quiz addresses important opportunities in areas critical to call center success including how to: streamline access to care, serve as physicians’ marketing partner, reduce redundant costs, deliver concierge experiences, and document the call center as an investment. Results include a letter grade score plus a written description of how the contact center is positioned in this era of accountable care.

To take the Quiz, just click here:

About HealthLine Systems

HealthLine Systems, Inc. (HLS) was incorporated in 1985 and is an established leader in setting industry milestones in systems development. HealthLine has demonstrated the ability to anticipate both technological and industry changes, while providing systems of technical superiority.

HealthLine Systems installed client base exceeds 1,000 systems in distinguished healthcare organizations representing 50 states, Canada and Mexico. HealthLine clients are consistently honored in U.S. News & World Report Best Hospitals Honor Roll, Thomson Reuters 100 Top Hospitals, and Becker’s Hospital Review America’s 50 Best Hospitals.

HealthLine Systems offers EchoAccess, healthcare's first fully web-enabled contact center solution with a web-browser user interface; EchoCredentialing, a web-based credentialing and provider management software; and EchoQuality, an integrated and comprehensive quality management software solution that supports patient safety and regulatory compliance initiatives. All product lines are offered as either hosted/cloud or as installed solutions.

HealthLine is committed to provide peerless information management solutions to maximize the quality and delivery of healthcare services through technological innovation. For more information, visit HealthLine Systems website at


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Rick Stier
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