Charter Bus Company Deploys OpenDNS Enterprise to Secure Fleet’s Wi-Fi Hotspots

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Shafer’s Tours selects OpenDNS Enterprise to replace three separate security solutions, instantly protects corporate network and mobile Wi-Fi hotspots from malware and unsafe content.


OpenDNS Enterprise packages everything we need into a single cloud-based solution

OpenDNS, the world's largest and fastest-growing provider of Internet security and DNS services that deliver a safer, faster and more intelligent Internet experience to everyone, today announced Shafer’s Tours and Charter is using OpenDNS Enterprise, the transportation industry’s preferred solution for securing onboard Wi-Fi hotspots, to provide secure and lightning-fast Wi-Fi on its fleet of tour buses. Shafer’s Tours, which flexibly accommodates custom charters and tours for nearly-endless East Coast and Mid-Atlantic destinations, is also using OpenDNS Enterprise to protect its corporate network from today’s Internet threats.

Shafer’s Tours’ IT team was exploring content filtering solutions for two dissimilar networks: their corporate network, where they needed to ensure employees were protected from accessing inappropriate or malicious websites, and the Wi-Fi hotspots on their fleet of more than a dozen luxury motor coaches, where they were plagued by unusually high bandwidth consumption. Additionally, they were continually working to improve network security and eradicate troublesome malware. Because each security condition would traditionally call for a different solution, the Shafer’s Tours IT Team was exploring a wide range of options and considering multiple purchases.

Prior to deploying OpenDNS Enterprise, the team was manually regulating access to sites on its corporate network using a painful and time-intensive process that involved blacklisting individual domains through a proxy. Although the team was able to exert some minimal control over the corporate network through this process, they found it cost prohibitive to secure the bus fleet’s Wi-Fi hotspots. That’s because the only solutions the team was familiar with required expensive, individual appliances that were difficult to deploy and update.

When Tim Watson, IT manager and safety director for Shafer’s Tours, discovered OpenDNS Enterprise, he quickly realized that it could solve both of Shafer’s Tours’ network security problems and simultaneously provide an additional layer of malware protection for the organization.

“OpenDNS Enterprise packages everything we need into a single cloud-based solution,” said Watson. “It saved us from separately implementing expensive custom programming for all of our Wi-Fi hotspots, a software-based content filtering solution for our corporate network, and an additional malware-scanning service to secure our network.”

Providing Wi-Fi access for its passengers was extremely important to Shafer’s Tours as the company prides itself on offering customers the most technologically advanced experience available while they’re onboard. However, securing Wi-Fi for the fleet presented a challenge, as the hotspots are mobile and can be accessed by any number of passengers on multiple types of passenger-owned devices. Because OpenDNS Enterprise is a cloud-based solution than can quickly be deployed through router settings, it took only moments for the team to set up and can be managed from anywhere, even while the tour buses are in use.

“OpenDNS Enterprise is so easy to use and manage. It allows us to make changes to our mobile units from anywhere, so we no longer have to wait for them to return to home base. Plus, we can add friendly explanations on custom block pages so our customers and employees understand we are putting their safety first.” Watson added, “OpenDNS Enterprise is the only service that makes sense.”

About OpenDNS
OpenDNS is the world's leading provider of Internet security and DNS services, enabling the world to connect to the Internet with confidence on any device, anywhere, any time. OpenDNS provides millions of businesses, schools and households with a safer, faster and more intelligent Internet experience by protecting them from malicious Web threats and providing them control over how users navigate the Internet, while dramatically increasing the network's overall performance and reliability. For more information about OpenDNS, please visit:

About Shafer’s Tours & Charter
Shafer's Tours & Charter has been serving New York's Southern Tier since 1947, offering the most competitive bus charter service in the area. We are a family-owned business and our professional and experienced staff provides personalized attention to meet your needs. Shafer's offers your group the highest standards in the travel industry for comfort, convenience, cleanliness, safety, efficiency and reliability, all at competitive rates. Our professional staff of experienced drivers, their outstanding safety record and courteous attention to the needs of your group helps insure the success of your trip. For more information visit


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Allison Rhodes
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