Our partnership with the customer interaction and customer relationship management solutions leader, Astute Solutions, has helped us develop best practices and establish a standard for agent recruiting, training, and ongoing coaching.
Winnipeg, Manitoba (PRWEB) February 02, 2012
24-7 Intouch’s Matt Cockell, Vice President of Sales & Business Development and Matt Wheatley, Director of Business Development will be speaking at the 2012 Astute Solutions Customer Conference in San Diego, California, February 26th – 29th, 2012. The topics of both 24-7 Intouch hosted breakout sessions will build on conversations and relationships developed at last year’s conference around 24-7 Intouch’s Astute Certified Labor.
On Monday February 27th, Matt Cockell will discuss the importance of engaging the C-Suite to build a business case for re-investing in the contact center. Focus will be placed on quantifying ROI and building a strategy on how to best optimize service channels. Matt Wheatley’s speaking session on Tuesday February 28th, will explore the framework behind 24-7 Intouch’s Astute Certified Labor, with attention on technology training and workflow optimization.
“Our partnership with the customer interaction and customer relationship management solutions leader, Astute Solutions, has helped us develop best practices and establish a standard for agent recruiting, training, and ongoing coaching,” says Greg Fettes, President and CEO of 24-7 Intouch. “Our Astute Certified Agents are surrounded by a broader team to support program management, provide expertise to optimize workflows, and deliver continual support to achieve high service levels and decreased costs leveraging Astute Solutions technology.”
24-7 Intouch speakers and representatives will be available at the 2012 Astute Solutions Customer Conference for further inquiries and dialogue. For more information or to schedule an appointment, please email mcockell(at)24-7intouch(dot)com.
Being held in San Diego from February 26 – 29, 2012, the Astute Solutions’ 2012 Customer Conference will feature the Astute Solutions family of employees, customers and partners. The four day event will offer an array of innovative customer relationship management solutions and actionable client interaction insights from Astute Solutions, 24-7 Intouch and other innovative industry leaders. Persons interested in learning more or attending are encouraged to visit the Customer Conference website at http://www.cvent.com/events/2012-astute-solutions-customer-conference/event-summary-8c200fe5498e4d53bc1b457cd07194ca.aspx.
About 24-7 Intouch
24-7 Intouch is a leading contact center outsourcing company that delivers innovative and value-driven outsourcing solutions via voice, live chat, email and social media across all industry segments. Using the most advanced technology in the industry and Certified Sales and Customer Service Representatives, the multichannel approach taken by 24-7 Intouch addresses both long and short-term goals to reduce costs, increase incremental revenue and deliver lifetime customer loyalty. The 24-7 Intouch team is aligned to act as brand specialists, representing their client’s brand, culture and employees in each business partnership.
About Astute Solutions
Through award-winning customer interaction and customer relationship management solutions, Astute Solutions enables companies to differentiate through service excellence. Its user-friendly ePowerCenter™ and RealDialog™ solutions provide the robust capabilities companies need to deliver efficient, high-touch, and high quality service; while ensuring consistent and accurate responses across all communication channels. Moreover, Astute's customer relationship solutions capture actionable "voice of the customer" insights that lead to improved products, services and operations. By partnering with Astute Solutions, leading companies across a variety of industries achieve exceptional ROI by reducing overall customer interaction and operational costs, improving agent performance, retaining more customers, delivering market-leading products and services and increasing revenue. For more information, visit http://www.astutesolutions.com.