"We're proud to be recognized by Cisco and in turn, by our customers, for our commitment to customer satisfaction. This is truly a testament to Spanlink's culture," said Eric LeBow, CEO, Spanlink.
Minneapolis, MN (PRWEB) February 07, 2012
Spanlink Communications, a Cisco collaboration and contact center partner, announced today that it has been recognized with a Customer Satisfaction Excellence award from Cisco Systems. This designation, symbolized by a gold star, acknowledges Spanlink for delivering outstanding customer service to its contact center and collaboration customers, and is the highest distinction a Cisco Channel Partner can receive.
“Everything we do, every single day at Spanlink, from pre-sales through post-deployment and support, is all about ensuring our customer’s success,” said Eric LeBow, CEO, Spanlink, “We’re proud to be recognized by Cisco and in turn, by our customers, for our commitment to customer satisfaction. This is truly a testament to Spanlink’s culture.”
Providing and maintaining superior customer service is a core value shared by both Spanlink and Cisco. The customer satisfaction levels are measured by Cisco on a variety of criteria including overall customer satisfaction, geographical region and level of expertise of both pre and post-sales support capabilities. Spanlink’s sales and engineering expertise, comprehensive support offerings and ability to match Cisco technology to address business problems for quantifiable results, earned Spanlink the coveted customer satisfaction award.
“Customer service is a cornerstone of the Cisco Resale Channel Program. We are pleased to recognize and congratulate Spanlink for achieving outstanding customer satisfaction,” said Edison Peres, senior vice president of the worldwide channels go-to-market group at Cisco.
About Spanlink Communications, Inc.
Spanlink Communications is a leading provider of Cisco contact center and customer collaboration solutions. With more than 23 years of experience, Spanlink helps companies exploit the benefits of virtual unified communications networks for business transformation. Spanlink applies expert advising, deployment, integration and managed services to tailor each customer’s solution and support plan to its business needs. Spanlink is at the forefront of helping organizations understand how to leverage their contact center to monitor and proactively respond to Social Media to engage customers and prospects. Spanlink is a Master certified Cisco partner serving businesses of all sizes. Find news and information at http://www.spanlink.com. Follow Spanlink on Twitter at http://www.twitter.com/spanlink
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