New Hampshire Department of Health and Human Services Selects AMS Imaging to Implement Document Management Solution for Child Support Services Division

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AMS Imaging, New England’s premier enterprise content management solution provider, successfully designed and implemented Hyland Software’s Onbase document management solution to solve mounting paper challenges, gain greater efficiencies, and improve processes within DCSS.

New Hampshire’s Department of Health & Human Services, Division of Child Support Services (DCSS), is dedicated to providing support for the well-being of the state’s children. AMS Imaging, LLC, a company with extensive experience helping government agencies improve processing efficiencies, worked with DCSS to implement a statewide enterprise content management solution for scanning, indexing, retrieval, and workflow routing of state and federal child support paper documents and electronic forms. The system is utilized in 11 district offices across the state and the Child Support Legal unit.

DCSS was challenged with the need to reduce the amount of paper files as they were outgrowing existing storage space. In addition, employees were spending too much time filing, searching, printing, copying, and retrieving paper documents that needed to be shared with other offices, agencies and constituents.

Utilizing OnBase’s flexible architecture, AMS Imaging designed and implemented a solution to scan and capture incoming mail as it is received by DCSS. AMS also scanned and indexed all existing documents for Child Support Cases. Employees can now access documents digitally, virtually eliminating the growing problem of locating, pulling, copying, and re-filing documents. Case workers now have more time to focus on their clients and to provide better, faster service.

"AMS Imaging scored well on the criteria that was outlined in the Request For Proposal (RFP). We felt good about our selection and, to date, AMS Imaging has met our expectations," said David Maggioncalda, DCSS IT Manager. "We are working closely with them as they help us successfully solve our technology issues and help us transition to an electronic document system."

Storing documents is just the beginning of the benefits that the ECM solution provides to the agency. Utilizing OnBase’s point and click workflow capability, documents are automatically being routed electronically to the right case worker or supervisor within any of DCSS’s 11 district offices. Automating portions of the current workflow has freed case workers from performing mundane, repetitive tasks, allowing them to assist more families in a timely manner.

About AMS Imaging

AMS Imaging is New England’s premier enterprise content management solution provider and a leading authorized OnBase solution provider. Established in 1971, and headquartered in Rhode Island, AMS offers end-to-end ECM solutions including consulting services, software, digital scanning equipment, and production scanning services to help companies of all sizes reduce costs and improve efficiency. We pride ourselves on exceeding customer expectations by providing technical and business expertise that continually delivers value for our clients. http://www.amsimaging.com

About Hyland Software and its OnBase solution

For more than 20 years, Hyland Software has been dedicated to meeting organizations’ needs for document and process management with OnBase, an enterprise content management (ECM) solution suite. As OnBase has evolved through consistent and customer-driven product innovation, it remains focused on automating business processes that depend on documents, content and people to operate more effectively.

Tailored for departments and comprehensive for the enterprise, OnBase is designed to grow with organizations, whether it chooses an on-premise or software as a service (SaaS) model. OnBase enables more than 10,100 organizations across healthcare, financial services, government, insurance, higher education and manufacturing to be more efficient today and into the future. Leveraging more than 250 Authorized OnBase Solution Providers, Hyland’s partner network, these organizations span 61 countries.

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Cindy Bialy
AMS Imaging
800-966-5738 245
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Jim McKenney
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