"Today’s business leaders rely on visibility and mobility to manage and grow their businesses. Datria continues to leverage today’s technology in order to help its customers lead.”
Atlanta, GA (PRWEB) February 06, 2012
Datria Systems, Inc., an innovative provider of voice-enabled solutions for today’s mobile workforce, today announced it is voice enabling more and more warehouse supervisors to provide remote support through its powerful Datria Voice Architecture (DVA). Warehouse and supply chain managers can monitor, configure and manage their Datria Voice deployments from anywhere via any device (e.g., iPhone, iPad, handheld or desktop).
A simple web connection provides access to managers’ Supervisor Dashboard and Voice Administration screens in order to monitor performance and respond to system configuration changes or updates. Because Datria leverages VoIP technology, supervisors can place a phone call to provide support and training assistance to employees from anywhere in the world. Utilizing a mobile phone, smartphone or soft phone (like Whistle or Skype), they can use third-party calling to call into employees’ voice calls and help them with trouble spots or monitor new hires as they learn the system. For example, three-way calling enables supervisors to join the transaction with the employee and the warehouse management system (WMS), helping guide the worker through issue resolution without having to leave the office or from the warehouse floor. Likewise, employees experiencing challenges such as equipment malfunction can place internal calls to supervisors for faster incident resolution. VoIP enables both the supervisor and employee to be on the transaction together. With Datria’s powerful DVA technology and the growth of mobile technology, supervisors can now view system performance and real-time activities while also calling into the application and assisting workers through their workload.
“Datria Voice and VoIP technology give warehouse supervisors new visibility and capabilities on the floor or from their office,” said James Greenwell, president and CEO, Datria. “They can realize huge productivity and efficiency gains by providing on-the-spot voice support for training, incident resolution and productivity challenges using any device. Today’s business leaders rely on visibility and mobility to manage and grow their businesses. Datria continues to leverage today’s technology in order to help its customers lead.”
About Datria Systems, Inc.
Datria is an innovative provider of voice-enabled solutions for today’s mobile workforce. Datria’s solutions allow employees to connect directly and in real-time to the systems that support their business processes by using their voice and a wide variety of mobile devices, from cell phones to industrial hand-helds. The solution’s flexible and scalable architecture allows Datria to repeatedly deliver increased productivity, process efficiency, and bottom-line savings of up to 20 percent to companies in a variety of industries around the globe. Datria’s solutions support activities in distribution and logistics, retail store operations, mobile field service management and manufacturing operations. Founded in 1997 and a member of the VoiceXML Forum, Datria is based in Greenwood Village, Colorado. For more information, please visit http://www.datria.com or call 1-800-583-9509.
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