Alpine Access Leads Industry with Highest Security Standards

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Virtual Contact Center Achieves PCI DSS Level 1 Version 2.0 Certification; Marks 4 Years as a Level 1 Compliant Service Provider

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By stepping up to be one of the first work-at-home certified companies to meet PCI’s highest level of controls, Alpine Access shows its commitment to giving clients and consumers a better level of service.

Alpine Access, the premier provider of virtual contact center solutions and services, today announced it has again met the highest levels of security as outlined by the Payment Card Industry Data Security Standards (PCI DSS). To maintain its PCI DSS Level 1 certification and further protect customer data from fraud, Alpine Access implemented additional security processes and procedures as required in version 2.0 of PCI DSS Level 1 certification.

The latest version of PCI DSS compliance requirements helps ensure sensitive data is protected as increasingly sophisticated technology systems and virtual environments are used to conduct consumer transactions. Examples of 2.0 security controls include new methods to prevent data storage and render data unreadable, new processes for addressing areas of risk, and new security solutions for perimeter networks.

“Alpine Access has always believed that technology must be implemented in a way that helps us deliver the absolute best customer experience possible,” said Jim Ball, chief technology officer at Alpine Access. “Taking whatever steps are necessary to provide the highest levels of data protection is just one more way we continue to show our clients how serious Alpine Access is about delivering the best service in the industry.”

After significant financial investment and years of continuous work, Alpine Access became the first work-at-home certified PCI DSS Level 1 service provider in 2008. Since that time, the company has continued to dedicate extensive resources towards advancing its security solutions and protecting customer data. Coalfire, a leading qualified security assessor (QSA) organization, conducted the testing of Alpine Access’ controls in accordance with Level 1 version 2 audit procedures. Upon completion, Coalfire provided third-party validation that Alpine Access is in full compliance with all new PCI DSS Level 1 requirements.

"As more companies utilize virtual environments, what used to be the highest standards are no longer sufficient,” said Rick Dakin, CEO, co-founder and chief security strategist. "By stepping up to be one of the first work-at-home certified companies to meet PCI’s highest level of controls, Alpine Access shows its commitment to giving clients and consumers a better level of service."

About Alpine Access    
Alpine Access is redefining the contact center industry through its virtual outsourcing services and solutions. Founded in 1998, Alpine Access powers the customer service and technical support operations of many leading international brands through approximately 5,000 work-at-home professionals across the U.S. and Canada. The company also offers a robust suite of distributed workforce solutions and capabilities, including SaaS-based talent management platforms, security solutions in the cloud, and consulting services. Rated the #1 contact center and CRM outsourcer for client satisfaction by the Black Book of Outsourcing, Alpine Access’ clients include respected Fortune 1000 companies in the financial services, communications, technology, healthcare, retail, travel and hospitality sectors. For more information, visit the Alpine Access website at or call 866.279.0585.

About Coalfire
Coalfire is a leading, independent information technology Governance, Risk and Compliance (IT GRC) firm that provides IT audit, risk assessment and compliance management solutions. Founded in 2001, Coalfire has offices in Dallas, Denver, Los Angeles, New York and Seattle and completes thousands of projects annually in retail, financial services, healthcare, government and utilities. For more information, visit

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Cori Keeton Pope
Stefanie Jones Public Relations, Inc.
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