Benefit Software Inc.’s Fourth Annual Client Satisfaction Survey Reveals Consistently High Marks for Service and Delivery of Total Rewards Statements

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Results show the value organizations put on Total Rewards Statements that facilitate improved productivity, retention and communications.

These annual client surveys confirm that our service delivery model emphasizing superior project management coupled with outstanding products is exactly the right formula for organizations committed to improving workforce communications.

Benefit Software Inc. (, a leading Software as a Service (SaaS) provider of online employee benefits administration, employee self-service, and benefits communication solutions, reports that 95% of respondents to its fourth annual Client Satisfaction survey were “very satisfied” with their outsourced printed Benefit or Total Compensation Statement Service. The survey addresses everything from project management and data security to superior Statement design and product quality. The 2011 survey shows that in nearly every category, client satisfaction improved from the previous year, a continuation of a four-year trend showing client approval of service delivery and product enhancements introduced by Benefit Software Inc. (BSI).

The annual surveys, which were conducted in 2008, 2009, 2010, and 2011, reveal that clients repeatedly marked exceptionally high ratings for project management, level of service, data transfer and accuracy, production quality, and on-time delivery of the finished product. Following are highlights from the aggregate results:

  •     9 out of 10 clients said their project manager was knowledgeable and responsive
  •     98 percent reported that they were kept well informed during the project
  •     9 out of 10 clients reported that they received timely and accurate drafts of the statements
  •     9 out of 10 said that the data reports made it easy to audit employee data
  •     9 out of 10 clients agreed that the printed Statements were completed within a manageable and reasonable timeline
  •     9 out of 10 clients said that the Statements were delivered on time and packaged as requested
  •     99 percent reported being pleased with the look of their Statements

The results validate BSI's commitment to helping clients succeed as they enhance employee communications and realize improvements in employee satisfaction, performance and retention. The company sees this as an integral part of its client’s Employee Relationship Management (ERM) best practices approach.

“These annual client surveys confirm that our service delivery model emphasizing superior project management coupled with outstanding products is exactly the right formula for organizations committed to improving workforce communications,” says William Smith, Vice President of Sales at Benefit Software Inc. “We understand the challenges that Human Resources professionals face as they strive to support their employees. Our clients know they can rely on our industry-leading service that allows Benefit Software to help them focus on delivering Statements that retain the best talent and improve bottom line performance. This combination of service and superior products is essential to our clients as they improve their ERM processes.”

Benefit Software Inc. supports over 500 organizations annually in the production and distribution of Total Compensation Statements that educate employees on the total value of their employer-provided compensation and benefits.

About Benefit Software Inc.

Benefit Software Inc. (BSI) is a leading Software as a Service (SaaS) provider of highly effective employee benefits enrollment and communications solutions. In addition to developing and hosting Fringe Facts® Online, a leading Best-of-Breed benefits administration and enrollment solution, BSI offers outsourced printed Total Rewards, Total Compensation, or Benefit Statement services through its Printed Services team. The company also publishes PC software applications that allow organizations to internally develop employee Total Rewards, Total Compensation, and Benefit Statements. The dedicated staff at BSI have backgrounds in human resources, employee benefits, insurance, finance, program development, software support, and training. Incorporated in 1978, the company has helped more than 5,000 customers find solutions to their employee benefits communication problems. The company continues to develop new benefits communication solutions for employers and insurance professionals. For more information, visit or e-mail sales(at)bsiweb(dot)com.

Fringe Facts is a registered trademark of Benefit Software Inc.

For editorial information, contact:

Michele Rubin
Senior Account Manager
BackBone, Inc.


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