SilkRoad technology Named as Finalist in 2012 Stevie® Awards for Sales & Customer Service

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SilkRoad’s Dedicated Support Team Recognized for its Innovative Approach to Customer Service

SilkRoad technology, inc., a leading provider of social talent management solutions, has been named a finalist in the Innovation in Customer Service category for the sixth annual Stevie Awards for Sales & Customer Service. SilkRoad’s Dedicated Support Team, which was officially launched in 2011, was recognized for its unique approach to customer service and for increasing customer satisfaction and loyalty.

This year marks the sixth consecutive year that SilkRoad has been recognized as a finalist in the Stevie Awards. SilkRoad significantly improves talent management for more than 2,000 customers across the globe by cutting millions of dollars in human resources spend with integrated solutions that manage the entire employee life cycle.

“SilkRoad’s Life Suite solutions was built to enable HR professionals to become more strategic and aligned to business objectives, and that shapes our mentality and the degree of customer support that we offer,” said Andrew J. “Flip” Filipowski, executive chairman and CEO of SilkRoad technology. “It’s always an honor to be recognized by the Stevie Awards and this year is particularly special, as our new Dedicated Support Team has made such a tremendous impression in such a short time.”

More than 1,000 entries from organizations of all sizes and in virtually every industry were submitted to this year’s competition, an increase of almost 30 percent over 2011. Finalists were determined by the average scores of 93 professionals worldwide, acting as preliminary judges.

“We’re delighted to kick off our celebration of the 10th year of the Stevie Awards movement with the 2012 Stevie Awards for Sales & Customer, which will be the first program in which we’ll bestow Silver and Bronze Stevie Awards,” said Michael Gallagher, president and founder of the Stevie Awards. “It’s gratifying and inspiring to have received so many remarkable entries for this year’s competition. I know the final judges have a tough task ahead of them to determine the Stevie Award placements.”

Nicknamed the Stevies for the Greek word “crowned,” the final results will be announced during a gala banquet on Monday, February 27 at Caesars Palace in Las Vegas, Nevada. Details about the Stevie Awards for Sales & Customer Service and the list of Finalists in all categories are available at http://www.stevieawards.com/sales.

About SilkRoad technology
SilkRoad is a leading global provider of cloud-based social talent management software. Their passion for creating the finest employee experience drives everything they do. The award-winning SilkRoad Life Suite is an integrated set of employer-branded TM/HCM solutions that power businesses with the latest Web 2.0 and social media innovations: OpenHire for recruiting, RedCarpet for onboarding and life events, WingSpan for performance management, GreenLight for learning management, Eprise for intranets and HeartBeat for trusted HRMS. The Life Suite is ideally suited for businesses of every size because of its unique and open “start anywhere” architecture – implement the complete suite or begin with one solution and add functionality as you need it. Either way, it’s the fastest path to develop more productive and empowered employees who can rapidly boost business performance. Visit silkroad.com, follow them on Twitter @SilkRoadTweets or call 866-329-3363 (U.S. toll free) or +1-336-201-5100.

About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at http://www.stevieawards.com.

Sponsors and supporters of the 6th annual Stevie Awards for Sales & Customer Service include American Support, Coloredge Los Angeles * New York, Competence Call Center, SDL and ValueSelling Associates.

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Ginger Nixon
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