Samir Batra Appointed to The Beryl Institute’s Patient Experience Advisory Board: Healthcare Leaders Provide Input on the Critical Issues Influencing Patient Experience

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Samir Batra, TVR Communications’ National Practice Leader, Patient Services, joins a diverse group of healthcare leaders to help improve the patient experience by serving on The Beryl Institute’s advisory board.

Samir Batra, TVR Communications’ National Practice Leader, Patient Services, joins a diverse group of healthcare leaders to help improve the patient experience by serving on The Beryl Institute’s advisory board.

The Beryl Institute is the global community of practice and thought leader on improving patient experience in healthcare. Advisory board members will provide insights and input on the direction of the Institute, review current resources and offer suggestions on new opportunities and areas of focus. “These leaders have a finger on the pulse of the critical issues influencing patient experience efforts,” said Jason Wolf, executive director of The Beryl Institute. “This is a true practitioner board that will ensure the Institute maintains its focus on the most important topics for healthcare patient experience leaders.”

“Mr. Batra’s involvement in this advisory board is a reflection of TVRC Communications’ commitment to improving the overall healthcare experience for their hospital customers. Continually working to deliver an exceptional patient experience is a priority for TVR Communications. The resources and sharing provided by The Beryl Institute ensure the facility has the latest research and best practices on this critical topic,” said Frank Forte, Vice President of Business Development for TVRC.

Mr. Batra currently serves as the Director of Business & Product Strategy for TVR Communications. He is a qualified healthcare professional with over 10 years of experience in Healthcare Consulting, Healthcare Market Research and Healthcare Technology. He has led process improvement and strategy initiatives in areas such as Interactive Patient Care Technology, Patient Satisfaction, Workforce Development, Labor Cost Reduction, and Imaging Service Line Growth at hospitals across the country. At TVR Communications, Mr. Batra also serves as the National Practice Leader for Patient Services and provides strategic healthcare (patient experience) direction for product development, manages all relationships and partnerships with TVR Communications’ growing list of content providers and is actively involved in the client relationship model. Prior to joining TVR Communications, Mr. Batra worked with GetWellNetwork, Computer Sciences Corporation, and The Advisory Board Company. Mr. Batra holds a BS in Business Management (Finance) from Purdue University’s Krannert School of Management.

Advisory board members are current patient experience leaders or individuals with significant expertise in the area of service excellence or patient experience in healthcare. For more information on The Beryl Institute Patient Experience Advisory Board and a complete list of members, visit

About TVR Communications:
TVR Communications provides interactive patient systems that enhance the patient experience and improve healthcare provider outcomes. TVR Communications delivers information, education and entertainment that give patients and staff control over the care process - in the home or at the bedside.

For more information, visit

About The Beryl Institute:
The Beryl Institute serves as the professional home for stakeholders who recognize that the patient experience is an essential element in the execution and evaluation of health care performance. The Institute is committed to improving the patient experience by serving as a reliable resource for shared information and proven practices, a dynamic incubator of leading research and new ideas, and an interactive connector of effective leaders and dedicated practitioners. The Institute is uniquely positioned to develop and publicize cutting-edge concepts focused on improving the patient experience, touching thousands of healthcare executives and patients.

The Beryl Institute defines the patient experience as the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care.

You can follow The Beryl Institute on LinkedIn, Facebook, and Twitter (@berylinstitute) or visit
The Beryl Institute website,


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Kimberly Fanelli
Reposition, Inc.
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