CaseBank Delivers Diagnostic Tool for Pratt & Whitney Canada’s PW200 Helicopter Engines

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CaseBank Technologies today announced that it has delivered a diagnostic troubleshooting system to Pratt and Whitney Canada for the PW200 family of helicopter engines, including the new PW210S for the Sikorsky S-76D. CaseBank completed the development of the underlying PW200 knowledgebase in six months, in time to support the new helicopter engine’s certification process. While the delivery of a knowledgebase for the PW200 family of engines marks CaseBank’s first foray into rotary-winged applications, it is the third family of Pratt & Whitney Canada engines supported by SpotLight®, CaseBank’s renowned, guided-diagnostic software solution for improving first time success rates of unplanned maintenance and repairs.

"We are excited and proud to have successfully and rapidly developed a SpotLight diagnostic system for the PW200 family of engines," said Tony O'Hara, CEO of CaseBank Technologies.

CaseBank Technologies, a leading provider of interactive, guided diagnostic systems that improve first-time success rates of unplanned maintenance and repairs, today announced that it has completed development and delivery of an engine diagnostic tool, powered by SpotLight®, for Pratt and Whitney Canada’s PW200 family of engines, manufactured exclusively for helicopter applications. The PW200 series of engines—deployed on a multitude of helicopters manufactured by AgustaWestland, Bell, Eurocopter and MD Helicopters—also includes the new PW210S for the new, twin-engine Sikorsky S-76D helicopter.

“This interactive tool gives our technicians access to an interactive, diagnostic system that contains well over 1,700 technical solutions to help us serve our customers,” said Raffaele Virgili, Vice President, Customer Service, P&WC.

The PW200 SpotLight knowledgebase—developed, validated and fully tested in six months—is the first all-helicopter project for CaseBank, enhancing and replacing the OEM fault isolation manual for PW200 engines, and including dynamic generation of printable troubleshooting charts. Over time, the knowledgebase will grow incrementally as the system captures and preserves the collective field experience of customers around the world. In the case of the PW210S engine for the Sikorsky S-76D, the diagnostic knowledgebase will also support the new helicopter engine’s certification process.

"We are excited and proud to have successfully and rapidly developed a SpotLight diagnostic system for the PW200 family of engines," said Tony O'Hara, CEO of CaseBank Technologies. "Although this is our first helicopter-specific project, it is the third Pratt & Whitney engine family that we have supported, ensuring vital troubleshooting expertise is available to technicians, when and where they need it most—during unplanned maintenance, anywhere in the world.”

Containing over 1,700 solutions, the SpotLight knowledgebase for the complete PW200 family also features a built-in Decision Tree Generator—available as well for the PW100 and PW300 engine families—that digitally generates decision trees or charts for conventional Fault Isolation Manuals, on the fly.

SpotLight is an advanced software solution that is unique in its ability to deliver global field experience to every technician during the troubleshooting process, in order to pinpoint post-production faults, reduce troubleshooting time, and boost availability of equipment. Browser-based and extremely portable, it can be taken and used everywhere via laptop, hand-held device, tablet PC and smartphone.

SpotLight utilizes a unique and patented form of hybrid reasoning that mimics the differential diagnosis approach used by physicians and other experts to isolate the root cause of a problem and its solution rapidly.

To-date numerous aircraft and engine original equipment manufacturers (OEMs), as well as large fleet operators, have adopted SpotLight to drive the success rates of first time repairs.

About Pratt & Whitney Canada

Founded in 1928, and a global leader in aerospace, Pratt & Whitney Canada (P&WC) is shaping the future of business aviation with dependable, high-technology engines. Every second, a P&WC-powered aircraft takes off or lands somewhere in the world. P&WC's engines, with close to 600 million hours in the air, are the industry benchmark for innovative design, dispatch reliability, operating economics and easy maintenance. P&WC is firmly committed to ensuring that its products are designed, produced and operated while minimizing environmental impacts throughout their life cycle.

There are currently more than 49,000 engines in service on more than 28,000 aircraft operated by some 10,200 operators in 200 countries. The most extensive support network in the industry, which includes more than 30 company-owned and designated service facilities, supports this global fleet. P&WC has been taking front-line services to the next level with its Customer First Centre (CFirst). CFirst brings together a multidisciplinary and multilingual support team to resolve issues so that customers can return to service quickly. CFirst handles more than 120,000 contacts every year.

Based in Longueuil, Quebec (Canada), P&WC is a United Technologies Corp. company (NYSE:UTX). UTC is a diversified company providing high-technology products and services to the global aerospace and building industries.

About CaseBank Technologies

CaseBank’s software solutions improve the success rate of first time repairs during unplanned maintenance of complex equipment used in a variety of industries, including commercial and military aerospace, transportation, power generation and distribution, petro-chemical and continuous process industries, and heavy equipment.

CaseBank’s SpotLight® is best-of-breed software that puts global experience, in the form of guided diagnostics, at every user’s fingertips during troubleshooting. Combining advanced technology with unique, experience-rich knowledgebases—developed from the collective troubleshooting expertise of global equipment operators and field experts—SpotLight helps technicians collaboratively identify and resolve unplanned maintenance issues quickly and cost effectively, while capturing key information for product improvement.

With SpotLight, organizations can increase equipment availability, reduce operating costs, improve business performance and enhance customer satisfaction. For more information, visit


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