Matawan, New Jersey (PRWEB) February 23, 2012
LiveLOOK customer Northrop Grumman Federal Credit Union recently shared how LiveLOOK's patented co browse solution helped its customer support team guide members through an online banking system transition, and how the technology continues to help agents quickly and efficiently assist online customers.
Upon implementing LiveLOOK’s Co Browse solution in their call center, the team at Northrop Grumman found that:
LiveLOOK’s co browse technology has been adopted by companies across the globe to improve customer service, increase first call resolution rates, reduce call handling times, improve online sales conversion rates, enhance customer experience, and more.
"We are always pleased to hear about the ways LiveLOOK’s co browse technology helps companies improve their customer service programs,” said Igor Khalatian, LiveLOOK founder and CEO. “As Co Browse becomes more prevalent, we’re hearing that more and more customers are asking about it when they call in with a question or problem, like Northrop Grumman has experienced.”
Download the full Northrop Grumman FCU case study here.