These webinars really help us to reach a lot of people, while still keeping a personal touch by walking through the software training step by step.
St. Paul, MN (PRWEB) February 09, 2012
HindSite’s field service software had been used by customers across the field service industry for years, in irrigation and landscaping, HVAC, plumbing, and many more. With new features being added to the software on a regular basis, HindSite wanted to ensure its customers were up to speed on all the new features they offered.
Mike Van Ordstrand, director of product development at HindSite, wanted to make sure HindSite’s customers were using the system to its fullest potential. “We add new things in almost daily, so to ask that any one customer know every possible feature of HindSite would be really tough. These webinars really help us to reach a lot of people, while still keeping a personal touch by walking through the software training step by step. We can also focus on how contractors use the software in a certain scenario, not just individual features.”
The most recent series of webinars being provided by HindSite includes:
1. Scheduling Spring Startups
2. Setting up Pre-Paid Contracts
3. Setting up Lawn Maintenance
4. Scheduling Best Practices & HindSite 101
The feedback on the first webinar seemed like a very promising sign that the webinars are both informational and hold value with customers. They were quite involved with the webinar, asking multiple questions and even asking for more in depth training at a later date, and commenting on the new ideas and great information shared.
HindSite is also taking steps to ensure their new customers are being trained in as efficiently as possible. They have developed a new system involving the HindSite Professors, or “Profs” as they are nicknamed. The new customer is first given a Customer Implementation Plan, or CIP. The CIP is a plan set in place to allow HindSite to better understand who their new customer is: what are their specific pain points, and how their business operates, so that HindSite can integrate their Solution efficiently.
From there, customers are handed off to their designated Prof. The first few training sessions focus on HindSite’s main goal, to cut the field paperwork and get the office and technicians running through their field service software. The beginning training sessions also work with the new customers to configure HindSite to best match their needs. The Prof works with the client to find out how they need the system to work, then the Prof sets it up for them.
All of these new training systems are allowing HindSite to better connect with their customers, both new and old. They hope that by connecting on a more personal level with things such as your own personal Prof and webinars focused on retraining, that customers will truly connect with HindSite and its system.