South Florida Patient Navigation Services Builds Loyal Following Among International Carriers

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New independent Patient Navigation services has attracted top international insurance companies and employers, looking for value in South Florida.

"Insurance carriers who provide a private Patient Navigator to their policyholders are the companies that are truly committed to assisting their clients when they most need it ~ Maria Freed

In the last 18 months Oncology Referral Network of America (ORNOA) has processed over 500 international medical cases, resulting in 1,650 clinical visits. Most of these, complex cases requiring extensive coordination of care among several providers in South Florida. “The typical patient requires 2 or 3 medical visits and requires the doctors to communicate with each other in order for the medical event to be efficient” states Maria Freed, Managing Partner at ORNOA. ORNOA offers value for the patient and the insurance carrier. “We focus on getting quick appointments, coordinating care, good turnaround time on medical reports and negotiating rates”, Freed states. Last year 70% of ORNOA cases were insured, the rest where self pays who required assistance in obtaining discounted global prices. Some insured patients have limited coverage abroad so their healthcare dollars have to be used wisely. In South Florida a PET-CT scan can cost $3,578 at a hospital, or $1,200 at a free standing diagnostic center. Directing a case to the appropriate provider is the philosophy of Patient Navigation. Out-of- pocket savings to ORNOA patients in 2011 totaled $287,000.

ORNOA represents independent medical centers in South Florida, and provides Patient Navigation services for various premium international carriers and Third Party Administrators, such as Morgan White Group (Tennessee), Global Excel Management (Quebec), Canadian Medical Network (Toronto), and BUPA Latin-American (Miami). ORNOA also works with smaller health insurance brokers and carriers throughout Latin America and the Caribbean who are committed to providing an optimum patient experience as part of their coverage to clients. ORNOA services can include providing concierge services such a limo transport, long term lodging in South Florida, physician or phlebotomist house calls, pharmacy delivery, arranging for housekeeping, baby sitting or pet care. Booking these services is provided to patients at no cost. ORNOA supports the role of insurance Case Managers by providing assistance to clients that need hands on assistance, such as companionship on the day of the medical visit or getting medical records at a hospital so that the claim can be processed. ORNOA Patient Navigators are the foot soldiers in South Florida for Case Managers.

Self insured employers in the Caribbean and Bahamas have also been using ORNOA as they have come to appreciate the value of having professional Patient Navigators manage their employees’ care while they are in South Florida. “We see numerous hotel employees, cruise ship and dock workers who require care not found on island, and who need quick treatment so they can get back to work. 28% of our patients last year required orthopedic care, and they came not to sit in a crowded emergency room or clinic, but to consult with experienced orthopedic surgeons who were ready to treat them on the day of their arrival”, Freed.

The ORNOA office is located at 5201 Ravenswood Road, Suite 118, Ft. Lauderdale, Florida situated close to the Ft. Lauderdale/Hollywood airport. Tel: 954-533-2365. http://www.ornoa.com

Contact: Maria Freed mariafreed(at)ornoa(dot)com

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Maria Freed
mariafreed@ornoa.com
954-533-2365
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