Unlike other home warranty companies, we don’t view ourselves as an insurance company. We don’t focus our efforts on claims management – it’s all about offering our customers the most prompt, reliable, and hassle-free solution to home repairs.
Phoenix, AZ (PRWEB) February 15, 2012
OneGuard Home Warranties, one of the fastest-growing, privately-held home warranty companies in America, leads the nation in annual home warranty policy renewals with a rate of 69%. The national average for home warranty renewals is in the 40-45% range.
For the year ending December 31, 2011, the company’s revenue grew 25.5% while its net income increased 26.3%. OneGuard posted double-digit percentage increases for the past 14 quarters. What’s more, the company’s renewal rate climbed to 69% compared to 66.4% in 2010.
Scott Smith, president and CEO for OneGuard said, “Business is strong and we’re thankful. Those are pretty incredible numbers when you consider the tough state of the real estate market and general economic trends.”
OneGuard revenues from new home warranty customers increased moderately. However, revenues from renewal customers soared in 2011.
Smith said, “The secret to our success is in service delivery. Unlike other home warranty companies, we don’t view ourselves as an insurance company. We don’t focus our efforts on claims management – it’s all about offering our customers the most prompt, reliable, and hassle-free solution to home repairs.”
Company officials say OneGuard remains completely debt-free which has allowed them to maximize significant cost-saving opportunities. The result has been an increase in profits at a stronger rate than revenue growth.
Jason Meyers, director of marketing and PR said, “A nearly 70% policy renewal rate says a lot about customer satisfaction. We’re moving forward with a completely updated brand under the name OneGuard across Arizona and Texas.”
Meyers said engaging with real estate professionals and homeowners via social media has been a great way to begin a dialogue on best practices and improvement. “We’re not perfect, but we love what we do. And we’re not afraid of total engagement with our customers,” Meyers said.
About OneGuard Home Warranties
OneGuard is one of the fastest-growing, privately-owned home warranty companies in America and is the market leader in Arizona with additional offices throughout Texas. Founded in 1990 as ServiceOne, the company was first-to-market with coverage for all unknown pre-existing conditions and currently maintains the highest customer renewal rate in the home warranty industry. With a focus on service, OneGuard remains committed to building relationships with real estate professionals and contractors while improving the quality of life for homeowners across the Southwest. Learn more at oneguardhomewarranty.com or @oneguardhw
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