Patra Corporation Adds Staff, Capabilities Both Onshore and Offshore

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Patra’s expansion due to increased demand for insurance outsourcing services that reach beyond the back-office.

Patra Corporation, back-office processing, insurance outsourcing

Patra Corporation

We’re seeing a new need for complex services requiring professionals with years of experience in domestic agencies.

Patra Corporation, the only insurance outsource service provider with onshore and offshore agency support services, is pleased to announce an expansion in both domestic and overseas operations. New processing centers in Bangalore and Vizag, India, along with significant investment in the Novato, CA corporate headquarters, expand the resources of Patra’s customer servicing model, strengthening agency support services and increasing processing capacity.

“This is a dynamic time for the insurance industry. The demand for high-volume, highly standardized processing services is growing,” says Patra Co-CEO John Simpson. “We’re also seeing a new need for complex services requiring professionals with years of experience in domestic agencies. By addressing both, we’re positioning Patra for the future.”

In late 2011, Patra opened a new processing center in Bangalore, India’s second largest city. This expansion adds processing redundancy and security while allowing Patra to take advantage of a diverse and educated talent pool. Patra is doubling its processing capacity in its Vizag, India centers through 2012 through aggressive staffing and the addition of a new facility.

By investing in its onshore agency servicing model, Patra continues to deliver on its reputation as an insurance industry innovator. Patra’s California headquarters will continue to serve as base for account management and customer service functions and has doubled its staff to support the company’s growth. These team members average more than 23 years of broker and carrier experience. In addition to new staff, Patra has more than tripled the Novato office’s physical space. Patra’s operations management will be shared between the Novato headquarters and a virtual office in Las Vegas.

“Having the right team makes all the difference. Our account teams know insurance, not just processing,“ said Lynne O’Connell, Patra’s Director of Account Management. “The knowledge and nuance of an experienced, licensed insurance professional that’s spent a career in the agency business can’t be duplicated. Our clients benefit every day from that experience and judgment. Our team has seen the challenges that agencies face and knows how to address them.”

About Patra Corporation
Founded in 2005, Patra Corporation is the worldwide leader in agency back-office and account management business process outsourcing. The company offers a wide range of services designed to lower costs, reduce risk and improve employee productivity through the transfer of client support functions to operations centers in the U.S. and India.

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Matt Hoolehan
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