2012's Hot Trend for American Companies: Bring Outsourcing Back to United States Based Service Providers as Country Emerges Recession

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American sales outsourcing service providers (such as b2b appointment setting companies) are noticing a large increase of net-new business from American companies who have offshorerd areas of their sales process for the longest time, says Partner Source.

Partner Source

We are thrilled to see so many American companies coming back to an American service provider like us for b2b appointment setting, event registration, surveys and other call services.

Partner Source, the top ranked American call service & b2b appointment setting company, announced some promising economic findings related to the current ‘offshore outsourcing’ market conditions. The focus is on American companies that are now bringing their business back to the United Sates as the economy pulls out of the recession. The new data sheds some light on the current boom that many American outsourcing service providers have been experiencing lately. The realization is that quality has taken priority over cost/savings at many US businesses small and large.

Partner Source CEO Sam Newton is excited about the prospects for the new outsourcing initiatives that many American companies are now launching:

“This is a great situation for Partner Source and others like us. We have noticed a large increase in our b2b appointment setting services in the last 3 quarters. We are thrilled to see so many American companies coming back to an American service provider like us for b2b appointment setting, event registration, surveys and other call services. We have expanded to keep up with the demand, hiring only the best American callers to our team; nothing is outsourced as our call team is 100% American.”

There has been a noticeable shift in the last 9 months of American companies ranging from SMB to Fortune 500 that are now focusing on quality over cost when it comes to b2b sales and other call services. The new trend seems geared towards reworking their overall sales and strategy by bring those processes back onshore. The majority of them have outsourced some or all of their call projects and/or sales teams to call centers located in countries such as India or Singapore.

The main reason for offshoring internal business for these companies was to save money. In most cases the savings in dollars comes at a cost. Brand integrity and overall performance is greatly affected as most offshore callers can’t deliver the same results. It was the sales side that suffered the most and more specifically, b2b appointment setting within the inside sales process. If you can’t generate sales leads properly, it becomes very difficult to net new business needed to stabilize or grow a company in difficult or even stronger times.

About Partner Source:
Partner Source helps companies to increase sales revenue and performance by providing world-class b2b appointment setting and b2b lead generation services. They also specialize in other call services such as research surveys and event registration for both b2b and b2c. Partner Source is located in Minneapolis, MN, USA.

You can learn more about Partner Source by visiting their website http://www.thepartnersource.com

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Thomas Walters (VP Outsourcing Services)
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