BenchmarkPortal Announces a New Show on CallTalk Discussing Agent Adherence and Managing FMLA in the Contact Center.

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New online radio show on CallTalk, Wednesday, February 15th, 2012. This is a free educational discussion entitled, “Agent Adherence: Managing FMLA in the Contact Center.”

CallTalk Online Radio Show For The Customer Service Industry

CallTalk Online Radio Show For The Customer Service Industry

It's important that people managers understand FMLA itself from a high level as well as their own company policies
surrounding required paperwork, services available to employees, etc.

BenchmarkPortal will air a new online radio show on CallTalk, ([http://www.benchmarkportal.com/call-center-newsresources/calltalk-online-radio-show) discussing agent adherence.

The host for this show will be Bruce Belfiore, CEO at BenchmarkPortal. The guest speaker is Tina Honkus, Vice-President of MetLife’s Service Delivery Center.

The online show will discuss agent adherence. Is your employee taking advantage of your medical leave policy or the Family Medical Leave Act? No one likes to be sick, and managers hate it even more when an employee uses that card for the wrong reason. However, there are legal issues protecting the employee and employer. It’s up to you to know how to make the right decisions while managing your workforce. Discover some basic information that is helpful for all managers to know regarding FMLA. Guest host, Tina Honkus states, "It's important that people managers understand FMLA itself from a high level as well as their own company policies surrounding required paperwork, services available to employees, etc..."

The free online radio show will air Wednesday, February 15, 2012 at 10 a.m. PT. Click here to listen to live CallTalk broadcasts and CallTalk archives.

About CallTalk
A fun and exciting online program for education and learning, for the customer service industry. Once a month, broadcast directly over the Internet to your desktop, covers informative and educational topics impacting the contact center and customer service today.

About BenchmarkPortal
BenchmarkPortal is the leader in Contact Center Benchmarking, Contact Center Certification, Contact Center Training, Contact Center Consulting and Industry Reports. Since its beginnings in 1995 under Dr. Jon Anton of Purdue University, BenchmarkPortal has grown with the customer service industry and now hosts the world's largest call center metrics database. Currently led by Bruce Belfiore, the BenchmarkPortal team of professionals has gained international recognition for its call center expertise and innovative approaches to Best Practices for the customer service industry. BenchmarkPortal’s Web site can be found at BenchmarkPortal, (http://www.benchmarkportal.com.)

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