Lincoln, Nebraska (PRWEB) February 17, 2012
The recognition comes after an independent survey conducted by the Franchise Research Institute, in which 78.8% of all ComForcare franchisees participated. The survey was designed to determine the level of franchisee satisfaction within the ComForcare franchise system.
"Using confidential surveys to understand franchisee opinions is vital to building a successful franchise brand," said Jeff Johnson, founder and CEO of the Franchise Research Institute. "ComForcare relied upon our unbiased, third-party research to obtain honest feedback from their franchisees, in order to help maximize franchisee sales and profitability.”
The survey asked ComForcare franchise owners to rate their franchisor through a series of questions in categories such as overall growth potential, quality, support and communication.
Among the responses received from ComForcare franchisees:
- 90% gave a positive grade to overall quality of the franchisor.
- 97% gave a positive grade to the ongoing training and support.
- 97% gave a positive grade to overall communication between home office personnel and franchisees.
- 93% gave a positive grade to the helpfulness of the franchisor’s field representatives.
“High scores from franchisees, when obtained confidentially, are evidence that a franchisor consistently meets or exceeds expectations. ComForcare understands this concept and they work diligently to improve services they provide to their franchisees,” said Johnson.”
“From the time I started my ComForcare business in 1996, the overriding goal was to provide superior senior care services to our clients and to be the best we could be. As a franchisor today, our clients are our franchise members, and we remain committed to and focused on providing superior service and support to our franchise owners. We couldn’t be more pleased with the results of this year’s survey”, said Mark Armstrong, Founder and CEO of ComForcare.
The ComForcare franchise satisfaction results are available:
About the Franchise Research Institute®:
Franchise Research Institute® and FranSurvey® were founded in 2002 to study and promote franchise excellence. As a full-service research firm focused on franchising, we perform franchisee satisfaction research in the U.S. and internationally. Existing franchisees (as consumers of the franchise system) can evaluate their franchise as a business opportunity. World-Class Franchise® opportunities must demonstrate that they are endorsed by their franchise owners through scientific, confidential, third-party surveys.
25 World-Class Franchise opportunities for 2012:
City Wide Maintenance
ComForcare Senior Services
Express Employment Professionals
Express Oil Change and Service Center
The Goddard School
The Interface Financial Group
For more information contact: Kristine Graham, Project Manager, The Franchise Research Institute,
800-410-5205 or Kristine(at)FranchiseResearchInstitute(dot)com.