How drivers interact with passengers and tour directors impacts the entire experience. While all drivers receive safety training, most have not been given the tools to effectively handle the people-related issues that often arise, states Ted Bravos.
San Francisco, CA (PRWEB) February 16, 2012
International Tour Management Institute (ITMI) http://www.itmisf.com, America’s premier training institute for travel and tourism professionals recently began the training and certification of Ryan’s Express Transportation motor coach drivers.
“ITMI motor coach driver training has given Ryan’s drivers an opportunity to learn valuable interpersonal skills; to enhance the quality of their customer service and to more effectively interact with tour directors, tour guides and our customers,” says National Director of Sales Jim Federman.
Ryan’s Express http://www.ryansexpress.com is a leading motor coach company, which provides high quality vehicles and a wide range of ground transportation services for personal and business travel, road shows, meetings, events, conventions, incentive travel and escorted tours.
“Motor coach drivers are a critical factor in the success of any tour,” states Ted Bravos, CEO of ITMI. “How drivers interact with passengers and tour directors impacts the entire experience. While all drivers receive safety training, most have not been given the tools to effectively handle the people-related issues that often arise. Our program is designed to give them the knowledge to deal with unexpected situations with grace and confidence. Motor coach companies benefit, because happy passengers are their best form of advertising.”
“We have such deep regard for ITMI and Ted Bravos, a true industry pioneer,” Federman added. “We are proud that our drivers are among the first to receive this specialized training and we have already seen how it has affected their self-confidence and enhanced their professionalism. ITMI provided valuable insights and guidance, which will undoubtedly have long term benefits for Ryan’s Express Transportation.”
Benefits of the ITMI driver certification program:
The program delves into the psychology of group travel, illustrating how critical the driver’s role is to the success of a group tour. The dynamics between the driver and tour director can make or break the motor coach group tour experience. If the driver adheres to the principals that are taught, they will gain measurably more enjoyment and satisfaction from their work, receive increased gratuities from appreciative passengers and ultimately generate increased business for their motor coach or charter-bus company.
ITMI is the premier training and certification Institute for travel and tourism professionals since 1976. For more information about ITMI or upcoming coach driver training contact Annemarie Osborne (415) 957-9489 or Annemarie.osborne(at)gmail(dot)com or visit: http://www.itmisf.com.
About Ryan’s Express:
Ryan’s Express Transportation is one of America’s leading motor coach companies with 6 operating centers in Las Vegas, Los Angeles, San Diego, Phoenix, Reno, and Sacramento. For more information about Ryan’s Express Transportation contact Jim Federman (310) 219-2960 Cell (310) 592-4425 jfederman(at)ryanstransportation(dot)com or visit http://www.ryansexpress.com.