CallFire Releases Best Practice Guide on Leveraging Call Tracking Software to Power Call Center and Sales Platforms

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CallFire, the complete text and voice platform, releases best practice guide on how to increase call center ROI with call tracking software.

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Call tracking is increasingly used by small business to measure ROI on advertising pipelines. Its application as a metrics-gathering tool for advertising makes it an ideal marketing solution. The information that can be garnered from call tracking software also makes it an invaluable call center solution.

CallFire has compiled some useful tips and to leverage call tracking software to power centers. Here are some examples from the best practice guide:

1. Clicks are Good, Calls are the Prize.

Lead conversion data—such as traffic source, keyword searched, web page visits, conversion type and past interactions—can help marketers understand what channels and activities motivate prospects to take action, and also help sales professionals better prioritize and customize sales pitches.

Call tracking allows you to analyze pertinent information about your leads beyond mere clicks—you can capture referral sources that are leading to real sales calls. With this data you can focus your marketing resources on those activities proven to generate lead conversions.

When a visitor arrives to your website or landing page, source data, such as referring site and keyword query is captured, and you can serve the visitor a unique tracking number. When the number is dialed, the referral source and conversion are logged by the call tracking software.

Combined with online conversation data, this data can glean some valuable insights:

     • Improve content marketing efforts and website optimization by targeting keywords that are proven to create lead conversions.
     • Enhance PPC campaigns by associating lead conversions with ads, campaigns, ad groups and keyword bids, and then adjusting budgets based on ROI.
     • Tailor call to actions and messaging by reviewing what seems to resonate with target audiences.

2. Sales Conversions

Call tracking allows you to collect valuable information to identify a prospect’s need and customize a sales pitch to show how your product/service can satisfy it. By feeding your CRM relevant data—such as traffic source, last web page visited prior to calling and caller I.D—you can create a comprehensive sales professional can use to engage a prospect and tailor sales pitches.

As you can see, there are a multitude of ways a small business can utilize call tracking numbers to empower your sales platform and call center. CallFire’s call trackingplatform allows you to increase advertising ROI, by tracking calls to their original placements and connecting callers to auto attendants to route the caller to the correct sales person.

To read the entire guide, click here.

For more information about call tracking software, visit http://www.callfire.com or call 877.897.FIRE.

About CallFire:
CallFire is a Text and Voice platform that helps businesses reach customers, drive revenue and increase sales. We make telephone messaging simple. CallFire products include Business Text Messaging, Voice Broadcast, Toll Free Numbers, Local Phone Numbers, Call Tracking, IVR, Power Dialing for agents and more. Call analytics enable our 50,000 users to reach customers more often using text marketing, virtual numbers, autodialers and mobile.

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Jeff Spisak
CallFire
213-221-2289
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