Via has made significant investments in people, training, technology and experience to achieve certification as a Microsoft PSLP services delivery partner.
The Woodlands, TX (PRWEB) February 20, 2012
The Via Group has secured a place among an exclusive group of global companies that are Microsoft Premier Support for Lync Partners (PSLP). With this specific Microsoft Lync certification, Via can now offer Microsoft backed support services to clients who have deployed and rely on Microsoft Lync voice systems.
“Via has made significant investments in people, training, technology and experience to achieve certification as a Microsoft PSLP services delivery partner. This elite designation gives Via a new competitive differentiation from other Lync service providers by enabling Via to deliver enhanced support capabilities to our new and existing customer base,” explains CEO Kevin Carswell.
PSLP is designed to supply a simple, consistent and integrated support process that allows room for ongoing maintenance of complex Microsoft Lync voice systems. This unified communications solution connects users to a company’s various platforms, whether it is by phone, email, instant messaging or web conference, wherever their physical location may be.
By utilizing a single management infrastructure, Via can deploy a unified platform that meets the needs of any mobile workforce. All applications are directly accessible from the Microsoft Office Suite, including Word, Outlook and SharePoint. This unified system significantly reduces the cost to own and operate the system, and its intuitive interface is easy for users to grasp.
With this latest co-delivery partnership, Via can now provide account management assistance, seamless integration and direct access to Microsoft Premier Tier 3 Escalation Engineers. The certification means each client benefits from the full commitment of Microsoft to efficiently and effectively resolve end-to-end issues with Microsoft Lync voice systems.
“Our Lync customer service and technical support capabilities are now enhanced with the skill sets and knowledge base acquired through the rigorous certification process, which allows us to offer a comprehensive support plan and solution to best suit the needs of our customers who are utilizing the amazing capabilities of the Microsoft Lync system,” Carswell says.
About The Via Group
Recognized as a global leader in unified communications solutions, The Via Group is dedicated to keeping colleagues connected. As a Microsoft Gold Certified UC Partner, Via offers a solution-oriented approach to designing, deploying and supporting IT and Voice environments.
For More Information, Contact:
Greg Maynard, Unified Communications Specialist