University of Utah Health Care Plans to Meet and Exceed Patient-Centered Communication Requirements

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Academic health care system continues to lead the way, goes live with Language Access Network as a partner for language services.

Language Access Network Logo - Real Time HIPAA Compliant Video Remote Interpreting

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"Communication is the fundamental building block of a good encounter," said Chris Shirley, Customer Service Manager at the University. “Patient centered communication recognizes this and helps make it a national priority."

University of Utah Health Care has successfully implemented video interpreting services from Language Access Network (“LAN”). Looking for ways to expand services for its Limited English Proficient and Deaf/Hard-of-Hearing patients, the University looked to video as a solution. The UUHC needed a solution with a deep understanding of the rapidly changing requirements in the medical industry due to its rapid growth.

Martti (My Accessible Real Time Trusted Interpreter) is LAN’s exclusive platform for providing offers immediate access with one button simplicity and full mobility throughout the hospital. A revolutionary mobile device, Martti provides real-time, on-demand access to qualified medical interpreter using LAN’s dedicated HIPAA compliant high-speed broadband network.

"Communication is the fundamental building block of a good encounter," said Chris Shirley, Customer Service Manager at the University. “Patient centered communication recognizes this and helps make it a national priority. At University of Utah Health Care, we are proud to know we are ahead of the pack in providing timely and compliant interpretation services.”

"Navigating the new patient centered communication requirements can be daunting for a hospital," said Andrew Panos, COO of Language Access Network. "It’s not just about finding a language services company in a medical environment, but finding a partner who truly understands the regulatory environment and can meet and exceed expectations. At Language Access Network, we are physician owned and actively involved in ensuring compliance. For this reason, we focus on providing the highest caliber of medical interpreters via a truly HIPAA-compliant connection.”

About University of Utah
University of Utah Health Care is the Intermountain West’s only academic health care system, combining excellence in patient care, the latest in medical research, and teaching to provide leading-edge medicine in a caring and personal setting. It is consistently ranked among U.S. News & World Report’s Best Hospitals, and its academic partners at the University of Utah School of Medicine and Colleges of Nursing, Pharmacy, and Health are internationally regarded research and teaching institutions.

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About Language Access Network, LLC.
Language Access Network, LLC (“LAN”) is the leader in trusted healthcare communications. LAN provides video remote interpretation (VRI) services to hospitals and other medical venues nationwide. As a result of LAN being physician owned and solely focused on healthcare, the Company has unique insight into how to drive better outcomes, improve patient satisfaction and be a true partner to our client hospitals. Targeted towards Limited English Proficient and Deaf and Hard-of-Hearing patient populations, LAN provides its rapidly growing client base (currently over 180 medical facilities nationwide) with 24/7/365 access to the highest quality & trained interpreters available via our centralized video language centers. The Company provides clients with real-time video and audio interpretation capabilities in over 210 languages that help clients improve operations, enhance financial performance and build trust relationships through clear communication.

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Melissa Ludwikowski
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