HomeServe USA Celebrates Milestone: One Million Customers

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• Emergency repair service plan provider reaches milestone of one million customers • Company surprises homeowners with an energy efficient heating system upgrade, a new water heater, and a year of repair service coverage • Homeowners across the US are realizing value of emergency repair service plans as a new way to get critical repairs to plumbing, electrical, and HVAC systems • 25 electric, gas and water utilities and two water heating appliance manufacturers are now partnering with HomeServe to expand customer offerings and increase satisfaction

From L-R: Myles Meehan, SVP Account Management, HomeServe USA; Deb Dulsky, Chief Commercial Officer, HomeServe USA; Leonila Uy; Antonio Uy; Tom Rusin, CEO, HomeServe USA

“We are honored that so many homeowners trust us with their service needs, either through our growing number of utility and manufacturing partners, or directly from our HomeServe brand” said Tom Rusin, CEO, HomeServe USA.

HomeServe USA (HomeServe), a leading provider of emergency repair service plans, designed to provide homeowners with plumbing, electrical and HVAC services when they need it most, announced that it has reached the one million customer milestone. Serving customers in North America since 2003, HomeServe partners with many of the leading water, gas and electrical utilities, to offer their customers value-added plans that expand company core services and increase customer satisfaction. HomeServe also markets service plans directly to customers under the HomeServe USA brand.

HomeServe awarded Antonio and Leonila Uy of Jamaica Queens, NY, as the one millionth HomeServe customer representatives, with a year of heating system repair coverage, an energy efficient upgrade to their heating system, and a new water heater. The water heater was supplied by HomeServe appliance manufacturing partner, A.O. Smith. The new Burnham heating system was provided by the manufacturer and the installation was performed by Komfort Plumbing a Brooklyn, NY based contractor. Mr. & Mrs. Uy, are also customers of the utility National Grid. HomeServe acquired the National Grid Energy Services service contract business in 2010, and it provides a variety of service plans to customers in the National Grid territory.

Homeowners Often Unaware
Homeowners are often unaware of where the utility company’s responsibility for their home ends and where their own begins. For example, many homeowners assume that in the event of an emergency the local utility is responsible for the water pipe that runs from the street to their home. Typically, this is not the case. Homeowners also frequently believe that in the event a pipe breaks, which could cost between $1,500 to $3,000 to repair, that the repairs are covered by their basic homeowners insurance policy. However, this too is often not the case. HomeServe plans protect homeowners from the high cost and hassle of this type of unexpected home emergency.

According to CNN, more than 64% of Americans don’t have enough cash on hand to handle a $1,000 emergency expense1. This can make the cost of unanticipated repairs especially challenging. Many insurance plans don’t cover crucial parts of the home, leaving homeowners vulnerable if an emergency occurs. HomeServe offers service plans starting at under $5 per month, and provides a toll-free hotline to gain access to help 24 hours a day.

“Everyone at HomeServe can take great pride in this achievement,” said Tom Rusin, CEO of HomeServe USA. “We are honored that so many homeowners trust us with their service needs, either through our growing number of utility and manufacturing partners, or directly from our HomeServe brand.”

With nearly seven out of ten customers saying they would call their utility first in the event of a home emergency repair2, HomeServe USA partnerships allow companies to provide their customers with an affordable solution and added peace of mind. As a turnkey service provider, HomeServe does virtually all the work for our partners – from marketing to claims handling – with no financial or operational risk. Customers surveyed after receiving service under the plans, give HomeServe a 96% satisfaction rate3.

About HomeServe
HomeServe USA Corp (HomeServe) is an independent provider of homeowner assistance services. The company was established in 2003 and has grown to protect over 1 million customers across the US against the expense and inconvenience of water, sewer, electrical and other home emergencies. HomeServe dedicates itself to being a customer focused company offering best practices in marketing and service. For more information about HomeServe, please go to

Editorial Contact, HomeServe: Beth Crisafi/Lauren Weybrew, Gibbs & Soell Public Relations,        
         212-697-2600, bcrisafi(at)gibbs-soell(dot)com or lweybrew(at)gibbs-soell(dot)com
         Myles Meehan, 203-356-4259, HomeService(at)homeserveusa(dot)com

2.    Ipsos Public Affairs 2012
3.    HomeServe 2011 Post Service Job Survey

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Beth Crisafi
(212) 697-2600 x1227
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