SGI Deploys Q-Suite Call Center Software to Enhance its Fulfillment Center

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Indosoft announces the deployment of call center software, Q-Suite, to further enhance the customer care services provided by SGI's Fulfillment Center.

The open architecture, the interface tools and the Web Services API within Q-Suite, allow easy integration to external applications and systems.

Indosoft is pleased to announce the successful deployment of its call center software for Asterisk, Q-Suite, at SGI. This deployment enables SGI, a nation-wide provider of sales collateral fulfillment and communications management services for regulated industries like pharmaceuticals, with an efficient mechanism to enhance customer care services.

Q-Suite, a robust, feature-rich and scalable call center software suite for Asterisk, delivers a powerful and compelling next generation IP-enabled contact center platform at considerable cost savings. Paired with Q-Suite, SGI has the ability to offer comprehensive customer contact services, such as inbound, outbound, and auto-dialer driven outbound IVR notification solutions, in order to improve its existing nation-wide customer fulfillment capabilities.

“At SGI, a comprehensive one-stop provider of sales collateral fulfillment service, we were looking for a sophisticated call center software package to offer enhanced inbound, outbound and automated notification services to our customers. In particular, we were looking for a powerful call center ACD with skills based routing, a Dialer, and a superior Script Builder capable of setting up demanding agent-customer interaction scripts. We were well aware of Asterisk as a telephone switch and were looking for a call center software to augment our platform. With this deployment, we are able to offer a complete call center solution that effortlessly satisfies the complex demands of our customers”, says Ryan Cromer, Network Manager & Engineer at SGI. “The open architecture and the interface tools within Q-Suite allow easy integration to our backend systems."

"We are proud to offer a feature-rich contact center software for Asterisk that is suitable for both Cloud and on-premise installations. Sporting powerful tools, such as the Script Builder and the IVR Builder, customer contact operations can utilize Q-Suite to construct a powerful cost-effective contact center technology platform", says James Terhune, CTO of Indosoft. “Q-Suite is an advanced ACD and Dialer Engine that offers compelling features like business intelligence driven outbound dialing, skills based ACD routing with queue prioritization and cradle to grave reporting”.

About Indosoft Inc.
Indosoft Inc. is a global provider of call center software for Asterisk. It provides a robust, feature-rich and scalable solution to medium and large contact centers with Q-Suite, its flagship product. Q-Suite's dynamic Call Flow Builder provides an interface to internal and external databases and applications from within Q-Suite. While offering High Availability and Call Survival with Failover capability for Mission Critical Operations, Q-Suite's Linux and Asterisk platform make it the most cost-effective solution for contact centers.

About SGI
SGI has been servicing sales and marketing departments in highly regulated industries including pharmaceutical, biotechnology, medical device, manufacturing and financial services for more than 40 years. Allowing clients to focus on increasing brand awareness and sales, SGI's sole focus is ensuring that clients' sales and marketing materials are produced accurately and delivered on time to the right place in the most cost-effective manner.

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Rajan Iyengar
Indosoft Inc.
(506) 450-7080 3
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