Cross Country Home Services Invests in Oracle Applications to Improve Customer Experience

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Cross Country Home Services, Inc. (CCHS), one of the country’s leading home warranty and services companies, today announced it has invested in the Oracle E-Business Suite 12.1 enterprise resource planning (ERP) system to streamline its information technology infrastructure. CCHS is implementing Oracle E-Business Suite Financials, Procurement, Projects, Order Management and Logistics. It will also begin to use Oracle CRM On Demand, which offers expanded capabilities, enabling CCHS to deliver more personalized service to its customers.

Oracle E-Business Suite 12.1 is going to transform the way we do business by providing the insight and flexibility to offer the right product to the right customer at the right time.” said CEO Joseph Incandela.

Cross Country Home Services, Inc. (CCHS), one of the country’s leading home warranty and services companies, today announced it has invested in the Oracle E-Business Suite 12.1 enterprise resource planning (ERP) system to streamline its information technology infrastructure. CCHS is implementing Oracle E-Business Suite Financials, Procurement, Projects, Order Management and Logistics. It will also begin to use Oracle CRM On Demand, which offers expanded capabilities, enabling CCHS to deliver more personalized service to its customers.

“CCHS is in the process of a large scale upgrade to our business applications and technology. Oracle Applications are preparing us for a strong innovative future,” said Joel Steigelfest, CIO for CCHS. “We have experienced substantial growth since 2007 and this advanced platform provides us the flexible solution we need to seamlessly integrate hundreds of business processes and systems that will offer customers, clients and our service providers new channels, new benefits and a terrific home service experience.”

Headquartered in Fort Lauderdale, Fla., with a customer care facility in Anderson, South Carolina, CCHS has more than 600 employees and a nationwide network of more than 40,000 carefully prescreened, independent contractors who repair, replace and maintain home appliances and systems. CCHS offers more than 20 different types of home service products, including the well-known brands TotalProtect Home Warranty, Home Protect Warranty and Residential MD Home Warranty. Customers can purchase a home warranty or a home maintenance plan directly from CCHS or through select affinity groups, financial institutions, insurance, real estate and utility industry partners.

“Oracle E-Business Suite 12.1 is going to transform the way we do business by providing the insight and flexibility to offer the right product to the right customer at the right time,” said CEO Joseph Incandela. “Oracle CRM On Demand will enable us to deliver more personalized customer service by further customizing warranty coverage and scheduling service at the most convenient time by the most qualified technicians. Since our company prides itself on an unmatched customer experience, Oracle Applications will help us maintain this high standard well into the future.”

About Cross Country Home Services
Cross Country Home Services, Inc. (CCHS) is dedicated to making homeownership easy by offering a wide array of hassle-free, cost-effective home solutions, including warranty products and maintenance plans. Since 1980, the company has built a reputation for excellence and today is one of the nation’s leading providers of these products and services. Consumers can buy home warranties and home maintenance plans directly from CCHS or through select affinity groups, financial institutions, insurance, real estate and utility partners. The products include some of the industry’s best known brands, including TotalProtect Home Warranty, Home Protect Warranty and Residential MD Home Warranty. To ensure that the company maintains its unmatched customer experience and delivers on its brand promise, CCHS surveys customers who place a warranty claim and operates a 24-hour call center, 365 days a year to serve warranty customer needs. Headquartered in Ft. Lauderdale, Fla., CCHS is a member of the Cross Country Group, one of the largest privately-held providers of customer service programs in the United States. To learn more about CCHS, please visit http://www.cchs.com.

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Jennifer Sullivan
O'DONNELL AGENCY
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