“FMSI’s Teller Management System™ improved our productivity by establishing a new methodology that allowed us to support critical staffing and customer service decisions."
-Joe Mitchell, Senior Vice President of Branch Administration and Marketing
Alpharetta, GA (PRWEB) February 23, 2012
Financial Management Solutions, Inc. (FMSI), provider of business intelligence solutions for banks and credit unions, announced today that Bridgewater Savings Bank (BSB) has adopted FMSI’s Teller Management System™ (TMS). The nine location, Massachusetts based bank implemented TMS to apply a more structured staffing process that would result in improved productivity.
“In the past when a full-time teller position opened up, we would fill it almost immediately,” says Joe Mitchell, Senior Vice President of Branch Administration and Marketing at BSB. “Now before we fill the position, we pause and check our productivity goal from our monthly TMS report for the branch and see if it makes sense to bring on another teller.”
The Teller Management System™ schedules tellers based on forecasted transaction volumes, thus helping banks and credit unions gain better control of labor costs while increasing service levels.
Bridgewater Savings Bank’s improved approach to hiring and managing part-time employees, coupled with the bank’s commitment to adhere closely to scheduling during the specific transaction volume peak-times that the TMS forecast presents, has been a major factor in their 23% productivity improvement—saving the bank approximately $144,000 annually.
“FMSI’s Teller Management System™ improved our productivity by establishing a new methodology that allowed us to support critical staffing and customer service decisions—with consistent and readily available branch performance metrics,” adds Mitchell.
“Maintaining teller staffing at the ideal level to ensure customer satisfaction can sometimes be a very bank-specific decision,” says W. Michael Scott, President/CEO of FMSI. "Without accurate information, most financial institutions are not equipped to make a proper evaluation. With more than 20 years of experience helping banks and credit unions improve the productivity of their staff, our unique solutions for measuring and forecasting transaction volumes regularly reveal areas for better service and increased productivity."
About Bridgewater Savings Bank
Established in 1872, Bridgewater Savings Bank continues its legacy of banking excellence and strength today. Bridgewater Savings Bank was recently rated #1 and Best Bank in both Bridgewater and West Bridgewater by readers of The Enterprise. In addition, the bank received a 5-star Superior rating by BauerFinancial, a leading bank research firm. The 5-Star rating is based on the overall financial picture of the bank and indicates that Bridgewater Savings Bank is one of the strongest banks in the nation. This marks the 16th consecutive quarter that Bridgewater Savings Bank has received this honor. For more information, visit http://www.bridgewatersavings.com.
About Financial Management Solutions, Inc. (FMSI)
Located in Atlanta, GA and established in 1990, FMSI provides easy-to-use, yet sophisticated, business intelligence systems - The Teller Management System™ (TMS), The ContactCenter Management System™ (CMS) and the Lobby Tracking System™ (LTS)—that allow financial institutions to manage and staff to meet their service and sales needs. FMSI gives banks and credit unions the ability to schedule their team throughout the branch network, and to manage staff through easy to read color graphics and succinct management reports. FMSI provides performance management information exclusively to financial institutions of all sizes. Visit the company's website at http://www.fmsi.com or call 877.887.3022 to schedule a complimentary online demonstration of any of our products.