We look forward to helping Cineplex continue their success as the largest and most successful Canadian film exhibitor for many years to come.
Toronto, ON (PRWEB) February 22, 2012
Corsential ULC is pleased to announce that it has been chosen by Cineplex Entertainment to be the exclusive provider of the company’s Guest Services Experience Program.
“We’re extremely pleased to have the opportunity to partner with Cineplex Entertainment,” says Derek Bildfell, Corsential CEO. “The goal of our program is to drive enhanced strategic decision-making and exceptional service across all avenues. We want to help Cineplex maintain a movie-going experience that goes beyond what anyone can do in their own home, and we look forward to helping Cineplex continue their success as the largest and most successful Canadian film exhibitor for many years to come.”
As part of the Cineplex program, Corsential will measure and track more than 80 service points contributing to a customer’s movie-going experience at 130 locations. Data is delivered on a weekly and monthly basis to managers and executives via the Corsential Insight & Action Portal. The portal is fully customized to the organizational structure of Cineplex, and designed according to specific program requirements and industry best practises in order to identify key strategic areas of opportunity that will have the greatest positive impact for Cineplex.
Cineplex Entertainment is the largest Canadian movie exhibitor with 130 locations, 1352 screens and approximately 10,000 employees across Canada. Cineplex Entertainment owns and operates Cineplex Odeon, Galaxy, Famous Players, Colossus, Coliseum, SilverCity, Cinema City, and Scotiabank Theatre brands.
Corsential helps build stronger relationships between clients and their customers in order to improve customer commitment, facilitate growth and advance overall company profitability. Corsential offers both consumer and B2B customer experience management solutions, in addition to staff training, text analytics and high quality data collection. Our Customer Experience Programs gather customer and client feedback, and report the insights in an interactive and actionable manner that drives smarter strategic decision making and positive change on the front-line and throughout your organization, for an improved customer experience. Corsential is a division of Greenwich Associates - a premier international financial services consulting firm.
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