I do believe that our very low staff turnover enables the property managers to build up a good working relationship with their clients and this has contributed greatly to our excellent client retention this year.
London (PRWEB UK) 24 February 2012
Commenting on this significant achievement, Michael Lee, HML Shaw’s Managing Director said, “This is certainly a proud moment for the team and a testament to their hard work and commitment. We have a very good reputation in the local area and many of our new instructions have come by way of recommendation. What’s more, the vast majority of properties that we manage are within 45 minutes of our office and this reinforces our ‘local service’ approach. Our acquisition of Scotts of Putney in November 2011 has increased our presence in the ‘SW’ postcode areas and we look forward to working with them to develop our unique approach to property and estate management further over the coming months.”
HML Shaw is one of the longest established firms within the HML Group and has a high profile within the local area. They were shortlisted in two categories at the News on the Block run Property Management Awards 2011-12 - London Property Management Company of the Year and Young Property Manager of the Year.
This has been one of HML Shaw’s best years as far as new business is concerned and they have been appointed to manage properties in areas such as Kingston, Wimbledon, Putney, Fulham and Ealing. The group has a wealth of experience with a strong team structure and have high expectations for the coming year.
A diverse portfolio, with interesting property types, gives the management teams an element of variety – house conversions, private estates, mansion flats and riverside developments. Interestingly, a number of new instructions have come from developments which were self-managing, and the change was brought about by a greater awareness on the part of clients to the ever-increasing legislation which governs the property management industry – compliance with which is an integral part of the HML Shaw management service.
David Jackson, an Associate Director at HML Shaw and Head of the Property Management division there added, “I do believe that our very low staff turnover enables the property managers to build up a good working relationship with their clients and this has contributed greatly to our excellent client retention this year. For us, it’s not just about bringing in new business; it’s about keeping what we have and ensuring a high level of service delivery.”
HML Shaw is a member of the Association of Residential Managing Agents and is regulated the Royal Institution of Chartered Surveyors. For further information on HML Shaw please visit https://www.hmlshaw.com.