Identifix ® Online Information Database Hits the Half-Million Mark

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Direct-Hit™ Continues To Deliver Industry-Exclusive Diagnostics To Automotive Technicians

Identifix, Inc., a leader in vehicle diagnostics for over 25 years, announced that it has added the 500,000th Hotline Archive to Direct-Hit, the nation’s most comprehensive online database of diagnostics, maintenance, service and repair information.

With an average of 1,500 new entries each week, Identifix’s Hotline Archives represent industry-exclusive information collected and validated from more than 3.8 million calls to their technical Repair Hotline. These calls come from technicians seeking assistance on a specific vehicle with a unique problem.

Each archive contains short-cut tests that dramatically reduce diagnostic time compared to factory flow charts. The associated fix information is obtained from professional technicians in the field and confirmed by Identifix Carline Specialists, providing Direct-Hit subscribers with an accurate, reliable and real-world source for diagnostic test and fix procedures. Once the diagnosis has been determined, each archive expands into the service and repair information technicians need to finish the job.

“The Hotline Archives are the direct result of a discussion I had with a Repair Hotline customer who wanted to be able to research what problems and trends the Hotline was seeing at that exact moment,” said Identifix President Jeff Sweet. “We launched Direct-Hit in 2004 and have done a weekly update ever since, building the industry’s best source of information for what is breaking and how to fix it at that precise point in time. It’s amazing to see that our Hotline Team’s consistent efforts at publishing this information have resulted in a half-million archives.”
Since each problem called in to the Repair Hotline is likely to be seen at some time by another shop, Identifix’s unique Hotline Archive database has become the most used feature of Direct-Hit, helping nearly 35,000 subscribers access information on nearly 275,000 vehicles each week.

For more information about the Identifix Repair Hotline, visit You can also follow Identifix on Facebook at and on Twitter at

About Identifix:
Located in Roseville, MN, Identifix® is the complete source for vehicle diagnostics, Factory Scheduled Maintenance, service and repair information. Identifix’s products and services include the online tool Direct-Hit and their technical Repair Hotline. Founded in 1987, Identifix serves customers in the United States and Canada and operates as a wholly owned subsidiary of Service Repair Solutions, Inc. For more information visit


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Matt Cascarino
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