The Jones Company Achieves Highest Distinction in Customer Service

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The Jones Company was awarded with the Builder Partnerships Achievement Award (BPAA) for Highest Distinction in Customer Satisfaction.

The Jones Company was awarded with the Builder Partnerships Achievement Award (BPAA) for Highest Distinction in Customer Satisfaction. The Jones Company was the only Tennessee builder to receive the highest distinction award, and one of only eleven builders to receive the highest distinction award nationwide.

The company was awarded this honor at the International Builders’ Show in Orlando, Florida on February 7th by being presented with a trophy.

The BPAA was created to provide customer-centric home builders with third-party customer satisfaction validation from a credible source. To assure a high integrity process, Builder Partnerships put together a team of industry experts to effectively survey home builder customers, analyze the results, benchmark the applicants’ performance and validate them for a BPAA achievement level.

“We are thrilled to receive the highest distinction honor in customer satisfaction,” says Richard Chapman, president and partner of The Jones Company. “Nothing means more to our entire team than taking great care of our customers, and hearing that those customers recognize that effort.”

The BPAA is not a contest, with builders competing against each other, but rather a validated benchmark that recognizes builders who develop great homes and relationships with their customers. The measurement is based on the home buyer’s willingness to recommend a builder, as well as the home buyer’s enthusiasm for their builder.

About The Jones Company:

The Jones Company (http://www.LiveJones.com) has been in business for over 80 years, and has built over 3500 homes in Middle Tennessee since 1995. The company offers a variety of home collections starting with the $200,000 “first move up” home to homes in excess of $600,000.

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Sameera Lowe

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