IntelliResponse Recognized as one of the 100 Companies that Matter in Knowledge Management for 2012

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IntelliResponse Systems, providers of the patented IntelliResponse Answer Suite, a multi-channel web self-service software platform that delivers answers to customer and service agent questions, announced today that KMWorld has selected the company for its prestigious list of “100 Companies that Matter in Knowledge Management” for 2012.

IntelliRespponse, Web Self Service, Knowledge Management, Customer Experience, Voice of the Customer

IntelliResponse

IntelliResponse Systems, providers of the patented IntelliResponse Answer Suite, a multi-channel web self-service software platform that delivers answers to customer and service agent questions, announced today that KMWorld has selected the company for its prestigious list of “100 Companies that Matter in Knowledge Management” for 2012.

“IntelliResponse’s patented ability to deliver a single, correct answer to self-service questions posed via the web, mobile and social channels warrants their inclusion as one of the 100 Companies That Matter,” said Hugh McKellar, Editor-in-Chief of KMWorld. “The web self-service and virtual assistant market has evolved greatly over the past 24 months, and IntelliResponse is leading that charge with compelling offerings and loyal customers.” The list was compiled by KMWorld colleagues, KM practitioners, theorists, analysts, vendors and their customers.

“Being included on this list is a great honor for IntelliResponse and an indication of our position as an industry leader in the new world of online customer service,” said Mike Hennessy, Vice President, Marketing at IntelliResponse. “In 2012 we will continue to raise awareness about the value a proper online self-service strategy can bring to an organization. Clients such as Kobo Books, Progress Energy, Charter Communications, Stanford University, Fulton Financial and TD Bank have trusted IntelliResponse to be their web self-service partner and create dramatic improvements in their customer experience capabilities by deploying our patented Answer Suite solution.”

The official announcement will be made in KMWorld’s March 2012 issue.

About IntelliResponse Systems
IntelliResponse enhances the multi-channel sales and customer service capabilities of hundreds of enterprise businesses and financial institutions. The company’s Answer Suite technology is an award-winning On Demand software platform that allows customers and service agents to ask questions in natural language, and get one right answer - regardless of the hundreds of ways the question may be asked.

With more than 500 live customer-facing implementations answering 100 million+ questions, IntelliResponse is the gold standard in first line customer experience management. With the IntelliResponse Answer Suite, your company web site, mobile application, social media channels and agent desktop can all be transformed by an engaging virtual concierge, empowering customers to ask questions using normal, conversational language. The correct and complete answer is then instantly served to them in a variety of engaging ways.
For more information about IntelliResponse, visit http://www.intelliresponse.com

About KMWorld
KMWorld (http://www.kmworld.com) is the leading information provider serving the Knowledge Management systems market and covers the latest in Content, Document and Knowledge Management, informing more than 45,000 subscribers about the components and processes - and subsequent success stories - that together offer solutions for improving business performance. KMWorld is a publishing unit of Information Today, Inc. (http://www.infotoday.com).

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