Boston, MA (PRWEB) February 27, 2012
MaidPro announced today that it has, once again, ranked first in Franchise Business Review’s 2012 FBR 50 — Franchisee Satisfaction Awards among maid franchise systems. In addition to ranking number one among maid service franchise companies, MaidPro ranked 7th among all franchisors studied by FBR.
In reaction to the news, long-time MaidPro franchisee Greg Ford of Tulsa, Okla., said “I think what makes us competitive is the great chemistry we have as a community. We have great relationships with our MaidPro Home Office, a strong sense of community among MaidPro franchisees, and positive relationships with our employees. The other differentiators for MaidPro are our advanced technology and constant innovation. With this combination of strengths going for us, I can see why MaidPro was ranked so well in this review.”
Franchise Business Review annually recognizes franchisors with the highest overall franchisee satisfaction based on a broad survey of operators. The survey includes 33 benchmark questions, relating to the franchisee’s experience and satisfaction as well as market area, business lifestyle, and other demographic characteristics. Franchise Business Review contacts thousands of franchisees individually and achieves an average participation rate of 70% in its annual study.
“While many franchise awards are determined by unit growth, we believe franchisee satisfaction is paramount,” says MaidPro CEO Mark Kushinsky. “When franchise companies focus too much attention on growth, it can hurt franchisee satisfaction as attention to support can suffer. At MaidPro we have made a conscious decision to expand at a rate that empowers us to nurture each franchisee and deliver consistently high levels of service across our system.”
MaidPro is a Boston-based franchisor of housecleaning services with more than 100 offices in 33 states, the District of Columbia and Canada. The company, which began franchising in 1997, takes pride in its strong owner community, cutting-edge technology and creative marketing. It has been honored with the Franchise Business Review's Four-Star Rating and Franchise 50 awards in 2006, 2007, 2008, 2009, 2010 and 2011 for owner satisfaction. MaidPro was named one of the Top 50 Franchises for Minorities by USA Today’s Franchising Today. MaidPro is also a proud member of the International Franchise Association and the New England Franchise Association. The company can be found online at maidpro.com. Details of the company’s guiding principles can be found at maidpro.com/green