With less time spent on back-office work, we can spend more time supporting customers.
Denver, Colorado (PRWEB) February 27, 2012
Datria Systems, Inc., an innovative provider of voice-enabled solutions for today’s mobile workforce, today announced that Tremco Roofing and Building Maintenance recently expanded the Datria Voice solution to WTC, the roofing services arm of its Canadian operations. More than 450 of the company’s field technicians throughout North America now use Datria Voice.
In the U.S., WTI, a subsidiary of Tremco Incorporated, has implemented Datria Voice to its field technicians to voice enable tracking and back-end paperwork for its General Contracting and General Services groups. The technicians use Datria, which is integrated with the company’s SAP system, to update job status, reporting of hours materials performed against a work order, and travel and expenses using any phone. This eliminates the need for field employees to fill out and fax in paperwork and dramatically reduces the time required for project billing and expense reimbursement. Eliminating paperwork also helps the company meet its extensive sustainability objectives.
WTI executes roofing, roof management and building envelope projects with Tremco Roofing and Building Maintenance, as well as independently.
“We quickly saw the productivity gains and cost savings both with our field technicians and associated support staff with Datria Voice,” said Russell Wilbanks, vice president of WTI’s General Services group. “With less time spent on back-office work, we can spend more time supporting customers. As an industry leader we are looking at voice enabling other areas of our business that may benefit from efficiency gains.”
Don Lenahan, WTC Service Manager, anticipates similar efficiencies, “By implementing Datria Voice, time that we now spend on administrative tasks can be put to much more productive use of solving our customers’ roofing problems.”
“This is another example of how utilizing voice as a more efficient way to work with field support systems can provide a rapid ROI,” said James Greenwell, president and CEO, Datria. “By voice enabling any business process that can benefit from automation companies can spend less time on back-office support systems and more time servicing customers.”
About Datria Systems, Inc.
Datria is an innovative provider of voice-enabled solutions for today’s mobile workforce. Datria’s solutions allow employees to connect directly and in real-time to the systems that support their business processes by using their voice and a wide variety of mobile devices, from cell phones to industrial hand-helds. The solution’s flexible and scalable architecture allows Datria to repeatedly deliver increased productivity, process efficiency, and bottom-line savings of up to 20 percent to companies in a variety of industries around the globe. Datria’s solutions support activities in distribution and logistics, retail store operations, mobile field service management and manufacturing operations. Founded in 1997 and a member of the VoiceXML Forum, Datria is based in Greenwood Village, Colorado. For more information, please visit http://www.datria.com or call 1-800-583-9509.
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