A high level of customer service has always been a key competitive differentiator for us,” said Don Hicks, President and CEO of LLamasoft
Ann Arbor, MI (PRWEB) February 28, 2012
LLamasoft, the leader in supply chain design technology, today announced the creation of a new dedicated Customer Success team to study, measure, and improve the overall customer experience using LLamasoft technology.
Consisting of an experienced executive, solutions personnel, and a user interface (UI) and user experience (UX) development group, this unique organization is further evidence of LLamasoft’s deep commitment to the long term success of its customers.
LLamasoft has hired Sanjay Huprikar to be its Executive Director of Customer Success to lead the new group. He will focus on optimizing customer support, training, and all other customer-facing interactions, so that LLamasoft customers can derive full value from the software provider’s offerings.
“A high level of customer service has always been a key competitive differentiator for us,” said Don Hicks, President and CEO of LLamasoft. “Rapid growth in our client base demands best-in-class support services that enable us to continue to add value with every customer interaction. I am pleased to have Sanjay on board as our leading customer advocate.”
The Customer Success team will communicate frequently with customers using webinars, events, and on-site visits to deliver valuable content on best practice methodologies, thought-leading research, case studies, and technical knowledge transfer. The team will use customer satisfaction as the primary indicator of its own success.
“I am thrilled to be working with the talented team at LLamasoft, where all employees are motivated to put customers first,” commented Huprikar. “I am looking forward to implementing the processes and procedures to efficiently leverage all customer insights, which will help to make every customer as successful as they can be.”
LLamasoft provides software and expertise to design and improve supply chain network operations. Supply Chain Guru® is the leading supply chain design and predictive analytics application available in the market today. It enables companies to model, optimize and simulate their supply chain operations, leading to major improvements in cost, service, sustainability, and risk mitigation. For more information, visit http://www.LLamasoft.com or contact info(at)LLamasoft(dot)com.
LLamasoft Media Contact:
201 South Main Street, 4th Floor
Ann Arbor, MI USA 48104
Tel: 734-418-3119 x 115
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